ANISH GHOORBIN

• Contributed to the overall success of cruise voyages by delivering outstanding customer service experiences throughout each journey

• Participated in ongoing training programs provided by the cruise line.
• Assisted passengers with luggage handling, promoting a seamless check-in and boarding experience.
• Assisted in conducting safety drills for passengers during embarkation, ensuring all guests understood emergency procedures and felt confident in their safety onboard.

Working as Cabin Steward in Msc Seashore by serving an excellent service to customer and to my team.

2 Months experiences in Floor runner and some months in Cabin cleaner as replacement

Having several recommendation and positive feedback for my good work by supervisors and manager. Even having the chance to be promoted as Floor runner.

• Enhanced guest satisfaction by providing exceptional room cleaning and maintenance services.
• Received multiple commendations from supervisors for exceptional performance in meeting and exceeding passenger expectations.
• Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.

• Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
• Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
• Open communication with supervisors about any concerns or suggestions for improvement within the housekeeping department.
• Enhanced guest satisfaction by maintaining a clean and welcoming environment in all areas of the property.