Justin Jarkowsky
Palmyra,PA
Summary
Dynamic Client Success Manager with a proven track record in driving revenue growth, expanding market share, and building highly profitable account bases across diverse industries. Adept at establishing deep, trust-based relationships with stakeholders, mitigating risks, and proactively preventing negative client experiences. Expertise in marketing strategies, including SEO, website design and management, and employer branding, coupled with strong business development skills. Consistently successful in growing client revenue through strategic expansions and maintaining high client retention rates by delivering exceptional value and service.
Overview
6
6
years of professional experience
Work History
Client Success Manager
Yellowstone Local
04.2023 - 09.2024
- Managed book of business of up to 70 client accounts at once.
- Managed existing client renewals, keeping accounts, information, and documents in conformance with compliance standards.
- Participated in strategic planning meetings to align department objectives with broader company goals related to client success management efforts.
- Conducted ongoing reviews of account performance, identifying opportunities for upselling and expansion of services.
- Streamlined communication between clients and internal teams for smoother project execution.
- Managed diverse portfolio of clients, ensuring timely delivery of services to meet their unique needs.
- Expanded client's book of business in totals of $244,000+ in total contract value.
- Created internal recruiting communication and workflows to ensure highest percentage of recruiting success.
- Mentored junior team members in best practices for managing complex accounts, exceeding client expectations, and ensuring retention.
- Attended networking events to meet new prospects and expand business opportunities.
- Reached out to accounts regularly to check on needs, understand business operations, and offer additional services if needed.
- Evaluated customer problems, implemented custom resolutions, and followed up with clients to manage additional problems and maintain satisfaction.
- Produced tailored recruiting solutions to clients.
- Utilized platforms to manage business relationships, deals, payments, and client communication.
- Stayed up to date on industry knowledge.
- Managed book of marketing clients focused on SEO, lead generation, and website-based strategies.
- Established strong relationships with key customers, resulting in increased customer loyalty, 5-star reviews, expansions, and long-term revenue.
- Launched new initiatives aimed at improving overall customer experience, leading to increased brand loyalty and advocacy.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Mitigated potential account attrition risks by addressing concerns proactively and collaborating with stakeholders to develop action plans.
Freelance Advertising Account Manager
Halstead Media
11.2022 - 03.2023
- Produced original, creative content for promotional advertisements and marketing materials.
- Played instrumental role in creative planning and review sessions, working with resourceful team to elevate quality of content and designs.
- Presented clients with unique copy options based on overall marketing objectives.
- Communicated campaign success and status reports to management by outlining progress and analyzing known performance indicators.
- Customized brand message to reach and capture target audience interest and drive engagement.
- Managed 60+ advertising accounts across platforms such as Facebook, Instagram, and LinkedIn.
- Maintained current understanding of landscaping design industry trends, enhancing writing and marketing success.
- Utilized multiple types of advertising and organic social media strategies to produce quality leads and increasing social media page engagement.
- Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts
- Communicated campaign success and status reports to management by outlining progress and analyzing known performance indicators
- Played instrumental role in creative planning and review sessions, working with resourceful team to elevate quality of content and designs
- Promoted and marketed works through social media platforms
- Produced original, creative content for promotional advertisements and marketing materials
Business Owner
JustGrow Digital Marketing
01.2020 - 04.2023
- Increased client revenue and booked appointments by more than 60% in some cases by implementing consistent marketing strategies.
- Consulted with customers to assess needs and propose optimal marketing solutions.
- Boosted brand awareness by establishing strong web and social media presence.
- Cold called perspective customers to determine product or service needs, ascertain timelines, and identify decision-makers.
- Onboarded and trained incoming clients on current systems and processes.
- Created and optimized lead generation campaigns across social media platforms and Google
- Created digital images for use in digital marketing and advertising campaigns.
- Provided positive first impressions to welcome existing, new and potential customers.
- Researched and wrote contracts, agreements and proposals.
- Assessed client needs and developed plans to adequately address current and future objectives.
- Created online marketing strategies and automation utilizing multiple online services.
- Generated billing invoice and automated payments for incoming and current clients.
- Consulted with customers to assess needs and propose optimal solutions
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins
Client Success Manager
Systemized Media
06.2021 - 02.2022
- Evaluated client problems, and put solutions into place to drive their sales, increase their booking percentages, grow their brand, and meet their monthly/quarterly/annual revenue goals.
- Managed over 30 client accounts.
- Onboarded and trained incoming clients on current systems and processes.
- Contributed to the design and implementation of product updates and service transformations based on feedback from clients and market knowledge.
- Developed marketing campaigns, email & text campaigns, and created content to enhance clients' return on investment.
- Managed existing client renewals, keeping accounts, information, and documents in conformance with compliance standards.
- Built relationships with customers and community to establish long-term business growth.
- Held one-on-one meetings with business owners, and sales teams to identify selling hurdles and offered insight into best solutions.
- Achieved sales goals by cultivating and securing new customer relationships, or reactivating previous clients.
- Demonstrated products to show potential customers' benefits and advantages and encourage higher package purchases.
- Maintained up-to-date knowledge of competitor products and pricing in the client's market.
Client Success Manager
7XDirect
08.2018 - 05.2021
- Managed 50+ accounts and worked with business owners to meet/exceed their appointment and revenue goals.
- Reached out to accounts on weekly/bi-weekly basis to check on needs, understand business operations, and offer solutions to get closer to their goals.
- Onboarded and trained incoming clients on current systems and processes.
- Maintained high level of understanding regarding industry trends, legislation, compliance and competitor activity.
- Assisted clients with strategic processes and provided with necessary tools to achieve success.
- Developed marketing campaigns to enhance clients' return on investment.
- Created content, marketing campaigns, paid advertising campaigns, email/text campaigns, and built systems and processes to increase our business capacity.
- Built client relationships to establish trust, and long term business growth.
- Stayed up to date on constantly changing market strategies to accomplish our business goals and our client's goals.
- Prepared sales presentations for clients showing success and credibility of further marketing services.
Education
High School Diploma -
Susquehanna Valley
Lancaster, PA05.2014
Skills
- Client relationship management
- Client renewals and prospecting
- Retention Management
- Deal Management
- Adaptability and Flexibility
- Client onboarding and system training
- B2C & B2B Marketing
- Marketing/Advertising
- Lead generation
- Content management and online branding
- Business Development
- SaaS
- HubSpot
- Call Rail
- Agency Analytics
Timeline
Client Success Manager
Yellowstone Local
04.2023 - 09.2024
Freelance Advertising Account Manager
Halstead Media
11.2022 - 03.2023
Client Success Manager
Systemized Media
06.2021 - 02.2022
Business Owner
JustGrow Digital Marketing
01.2020 - 04.2023
Client Success Manager
7XDirect
08.2018 - 05.2021
High School Diploma -
Susquehanna Valley
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