Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Solange Silva

Allentown

Summary

Human resources professional with solid foundation in employee relations and talent management. Known for effective communication and problem-solving skills. Key contributor to team success and adaptable to changing business needs. Expertise in recruitment, performance management, and compliance.

Overview

13
13
years of professional experience

Work History

Human Resources Generalist

Just Born Quality Confections
03.2025 - Current
  • Serve as a strategic resource and advisor supporting our Manufacturing Operations Leadership Teams & union Production Associates
  • Collaborate and develop partnerships across the business to deliver value-added service to Just Born associates
  • Equip leaders and teams with the tools to adapt to organizational changes by developing and implementing thorough strategies for personnel development
  • Provide HR & union contract policy guidance and interpretation
  • Provide guidance and input on departmental design, workforce planning, strategic initiatives, and succession planning
  • Identify talent gaps, hiring needs, and training and development needs for our Manufacturing Operations
  • Coach leaders on best practices for leading their team and resolving employee and labor relations issues
  • Identify needs that may impede the execution of business strategies. Utilize these insights to develop solutions and steer initiatives in resourcing and talent development.
  • Works closely with the HR Centers of Excellence to ensure that the business needs are met and HR processes are implemented on time.

Human Resources Coordinator

PepsiCo
06.2023 - 03.2025
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Conducted new employee onboarding and provided ongoing orientation training.
  • Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
  • Reviewed human resources paperwork for accuracy and completeness.
  • Handled employee inquiries and complaints regarding policy and benefits issues.
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
  • Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
  • Managed benefits administration, ensuring timely enrollment and accurate recordkeeping.
  • Supported managers in addressing employee concerns, fostering positive workplace relationships.
  • Complied with labor laws and regulations while managing payroll functions efficiently.
  • Established solid relationships between departments by providing well-rounded support across various teams.
  • Facilitated open communication channels between employees and management, resolving conflicts swiftly when needed.
  • Supported employee relations, cultivating retention with welcoming and inclusive work culture.
  • Assisted in development of compensation strategies to attract and retain top talent.

Human Resources Administrator

Pinnacle Logistics
06.2019 - 04.2023
  • Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
  • Managed payroll and timekeeping to track hours and accurately pay employees.
  • Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
  • Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Oversaw hiring, staffing, and labor law compliance.
  • Updated HR database with new employee information, changes in benefits, and other details.
  • Answered employee inquiries regarding health benefits and 401k options.
  • Managed complex benefits administration tasks, ensuring timely enrollment and accurate record-keeping for all employees.
  • Collaborated with managers to identify and address employee relations issues.
  • Advocated for staff members, helping to identify and resolve conflicts.

Account Manager / Onsite Supervisor

Staffmark
10.2017 - 05.2019
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Coordinated schedules to arrange management interviews with applicants.
  • Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
  • Studied job descriptions and qualifications to determine applicant requirements.
  • Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
  • Created engaging job postings that accurately reflected position requirements while showcasing company culture.

Staffing Coordinator

Hobbie Personnel
09.2016 - 09.2017
  • Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
  • Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
  • Worked closely with other departments within the organization to address workforce planning needs effectively.
  • Developed and facilitated new-hire orientations.
  • Conducted comprehensive interviews, assessing candidate skills and cultural fit for successful placements.
  • Developed strong relationships with clients, leading to repeat business and long-term partnerships.
  • Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation.
  • Coordinated background checks, reference evaluations, and drug screenings as part of due diligence for successful placements.
  • Coordinated and administered job fairs and other recruitment events to engage potential talent.

Operations Specialist / Recruiter - In House Temp

Staffmark
03.2015 - 09.2016
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Operated and maintained applicant tracking and candidate management systems.
  • Supported hiring process by scheduling interviews, conducting reference checks, and completing various paperwork.
  • Developed strong relationships with hiring managers, fostering a collaborative approach to filling open positions.
  • Conducted regular follow-ups with placed candidates, ensuring their satisfaction and addressing any potential concerns or areas for development.
  • Assisted in developing comprehensive onboarding programs for new hires, ensuring a smooth transition into the company culture and work environment.
  • Improved time-to-fill rates by implementing efficient recruitment strategies tailored to specific roles and industries.
  • Coordinated career fairs and campus recruitment initiatives, increasing brand awareness among potential candidates from diverse backgrounds.
  • Managed high-volume requisition loads effectively, prioritizing open positions based on business needs and urgency levels while maintaining excellent communication with stakeholders throughout the process.
  • Created detailed job descriptions that accurately reflected role expectations while attracting top talent in a competitive market.

Secretary

Lehigh Valley Dual Language Charter School
07.2012 - 12.2014
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained electronic filing systems and categorized documents.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Coordinated meetings between parents, teachers, and administration to address student needs and improve overall performance.
  • Organized special events such as fundraisers, parent-teacher conferences, and graduation ceremonies to foster a sense of community within the school setting.
  • Facilitated smooth enrollment process for new students, ensuring all necessary paperwork was completed and processed.
  • Increased parent satisfaction with school communication by regularly updating school's website and newsletter.
  • Contributed to safe school environment by maintaining up-to-date emergency contact and medical information for all students.
  • Supported Principal's office, contributing to management of school's administrative activities and representing school in professional manner.

Education

No Degree - Communications

NCC
Bethlehem, PA

Skills

  • Employee onboarding
  • Benefits administration
  • HR policies implementation
  • HRIS systems
  • Employee relations
  • Records management
  • Internal investigations
  • Employee file management
  • Training and mentoring
  • FMLA administration
  • Diversity and inclusion

Languages

Spanish
Native or Bilingual

Timeline

Human Resources Generalist

Just Born Quality Confections
03.2025 - Current

Human Resources Coordinator

PepsiCo
06.2023 - 03.2025

Human Resources Administrator

Pinnacle Logistics
06.2019 - 04.2023

Account Manager / Onsite Supervisor

Staffmark
10.2017 - 05.2019

Staffing Coordinator

Hobbie Personnel
09.2016 - 09.2017

Operations Specialist / Recruiter - In House Temp

Staffmark
03.2015 - 09.2016

Secretary

Lehigh Valley Dual Language Charter School
07.2012 - 12.2014

No Degree - Communications

NCC

Similar Profiles

CREATE PROFILE
Solange Silva