Nikita Holloman
Philadelphia
Summary
Proven to excel in customer-focused environments, I leveraged my exceptional multitasking and empathetic communication skills at A Class Concierge Agency to enhance guest experiences significantly. Demonstrating a detail-oriented approach, I adeptly handled special requests, ensuring inclusivity and respect, which markedly improved client satisfaction.
Overview
3
3
years of professional experience
Work History
Concierge
A Class Concierge Agency
08.2023 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Retail Worker
Forever 21
04.2022 - 07.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
Education
High School Diploma -
Olney High School
Philadelphia, PA06-2015
Skills
- Excellent multitasking
- Telephone etiquette
- Reliable punctuality
- Safety procedures
- Detail-oriented approach
- Highly adaptable
Timeline
Concierge
A Class Concierge Agency
08.2023 - Current
Retail Worker
Forever 21
04.2022 - 07.2024
High School Diploma -
Olney High School
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