Deja Turner
Philadelphia,PA
Summary
An engaged and motivated associate with experience using customer service skills to provide a unique and beneficial experience when customers are in need of assistance. Easily adaptable while working with a team to acquire the ultimate goal. Advance knowledge of different sales tactics, currently looking for a company to apply my talents and skills that I've learned through my 9 years in experience
Overview
11
11
years of professional experience
Work History
Biller & Courier
Einstein Jefferson Hospital
09.2024 - Current
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Executed billing tasks and recorded information in company databases.
- Determined proper codes for medical records and patient services.
- Kept all patient information secure and confidential.
- Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
Caregiver
A-Team Homecare
11.2021 - Current
- Providing company for loved ones and services that improve their living environment and make them feel more at home
- I provide personal care, meal assistance, transportation, medication management, and other health care duties as needed
Dietary Aide
Einstein Jefferson Hospital
01.2023 - 09.2024
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Followed all food safety regulations while preparing meals for patients.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Adjusted food preparation methods in accordance with customer requests.
- Greeted customers and answered inquiries regarding menu items and specials.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Therapist
Conshohocken Chiropratic Center
08.2022 - 01.2023
- Perform manual therapy to help patients with back and neck pain
- Documented patient information, treatment plans, and patient responses.
- Assisted clients with gaining insights, establishing clear goals and planning strategies to reach personal targets.
Caregiver
Help at Home Home Care LLC
07.2021 - 11.2021
- Assists residents with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals according to the individual service plan
- Allows and encourages residents to do as much of their own care as possible
Direct Support Professional
Merakey
07.2019 - 03.2021
- Worked with individuals with mental or developmental disabilities
- Created behavior plans, teaching self-care skills, cooked meals and did laundry
- Additional duties included Assisting clients with daily personal tasks, including bathing and dressing
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe, and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
- Transported clients to medical and dental appointments to provide support.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
Operations Manager
Able Mind and Body Homecare
12.2018 - 07.2019
- Hiring and training employees and managing quality assurance programs
- Strategized with Head manager and processed improvements to ensure everyone completes their tasks on schedule
Front Desk Agent
Homewood Suites by Hilton
10.2018 - 12.2018
- Greeting and welcoming guests, receiving and delivering all incoming and outgoing mail and packages, answering all calls and directing as needed, scheduling meetings, and coordinating office activities, booking reservations for customers
Dietary Worker
Masonic Villages
09.2013 - 10.2018
- Prepared food for patients according to their diets
- Washing dishes, delivering them to specific people or rooms and maintaining the cleanliness of the work area
Education
High School Diploma -
Cheltenham High School
Wyncote, PA06.2013
Skills
- Multitasking Abilities
- MS Office
- Clerical
- Analytical Skills
- Customer Service
- Leadership
- Creativity and Project Management
- Teamwork
- Data entry proficiency
- Patient information management
Timeline
Biller & Courier
Einstein Jefferson Hospital
09.2024 - Current
Dietary Aide
Einstein Jefferson Hospital
01.2023 - 09.2024
Therapist
Conshohocken Chiropratic Center
08.2022 - 01.2023
Caregiver
A-Team Homecare
11.2021 - Current
Caregiver
Help at Home Home Care LLC
07.2021 - 11.2021
Direct Support Professional
Merakey
07.2019 - 03.2021
Operations Manager
Able Mind and Body Homecare
12.2018 - 07.2019
Front Desk Agent
Homewood Suites by Hilton
10.2018 - 12.2018
Dietary Worker
Masonic Villages
09.2013 - 10.2018
High School Diploma -
Cheltenham High School
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