Carlos Fernández

Commercial pre-sale of software solutions from the Digital Platform line (Middleware, Service Management) in the territory of Panama. Performing presentations and POT for customers. Responsible for the preparation of quotes and commercial proposals for clients within the territory.

• Demonstrated respect, friendliness and willingness to help wherever needed.
• Prepared a variety of different written communications, presentations and documents to customers.
• Developed team communications and information for meetings.
• Carried out day-day-day duties accurately and efficiently.

Responsible for the design of technology solutions leveraged by IBM software portfolio in the territory of Panama. Technical advisor to main banking clients in Panama, helping them to define strategies of IT and LOB areas, positioning IBM products.

• Participated in team-building activities to enhance working relationships.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Maintained excellent attendance record, consistently arriving to work on time.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Proven problem resolution approach.

Technical Architect of pre-sales, responsible of the design of IBM solutions in the software unit in the territory of Venezuela. Technical advisor to clients in the banking area, mainly helping them to define the strategies of the IT and LOB area, positioning IBM products.

• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Worked with developers and engineers to realize technological solutions.
• Maintained current and in-depth understanding of business processes, needs and objectives.

Post-sale area consultant, specialized in business intelligence products, multidimensional models and monitoring with IBM tools. Participation in different projects, mostly in Banking customers, supporting the correct execution in time.

• Gathered requirements to determine necessary hardware configurations for planned software.
• Analyzed work to generate logic for new systems or solutions.
• Coordinated deployments of new software, feature updates and fixes.
• Translated technical concepts and information into terms parties could easily comprehend.