Gary Burns
Clarks Summit
Summary
With a proven track record at MasTec, I excel in network troubleshooting and team leadership, significantly enhancing network performance and client satisfaction. My expertise in fiber splicing and strong communication skills have led to the successful completion of complex projects, consistently meeting deadlines and quality standards.
Energetic and highly organized, with thorough understanding of fiber optic technology and installation techniques. Knowledgeable in safety protocols and cable splicing, with keen eye for detail and precision. Dedicated to delivering high-quality results and ensuring seamless project execution.
Overview
27
27
years of professional experience
Work History
Fiber Optic Foreman
MasTec
12.2022 - 01.2025
- Stayed abreast of industry advancements in order to recommend innovative solutions that enhanced overall network performance for clients'' businesses.
- Achieved successful completion of numerous fiber optic projects within schedule and budget constraints.
- Provided exceptional customer service, promptly addressing client inquiries and concerns throughout the project lifecycle.
- Collaborated effectively with cross-functional teams to achieve seamless integration between existing infrastructure and newly-installed fiber optic systems.
- Maintained accurate documentation for each fiber optic project, including progress reports, budget tracking, and final as-built drawings.
- Implemented rigorous quality control measures to ensure consistent delivery of top-notch services to clients.
- Reduced downtime for clients by efficiently troubleshooting and resolving network issues.
- Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
- Scheduled and oversaw maintenance, repair and installation activities.
- Created and maintained daily and weekly reports for upper management.
- Utilized proper tools and materials to adhere to safety guidelines.
- Supervised team of installers and mechanics to complete work on time and to company standards.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
Install Technician
AT&T
12.2021 - 11.2022
- Ensured accurate and complete installations by closely following manufacturer guidelines and adhering to industry best practices.
- Improved customer satisfaction by providing timely and efficient installations of various equipment.
- Continuously updated technical knowledge through training sessions, workshops, and self-directed learning to provide exceptional service to clients.
- Installed, internet and broadband for residential and business customers.
- Proactively identified potential challenges or obstacles in the installation process to avoid delays or complications.
- Increased team productivity by collaborating effectively with fellow technicians, sales representatives, and clients.
- Educated customers about system upkeep and operations.
- Assisted in training new install technicians on company procedures, equipment handling techniques, and troubleshooting methods to enhance overall team performance.
- Consistently met deadlines for completing work orders, ensuring minimal disruption to client operations.
- Diagnosed complex technical issues swiftly using specialized tools and equipment for prompt resolutions.
Journeymen
IBEW Local 25
04.1998 - 12.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Installed and configured new devices and system components.
- Efficiently troubleshot fiber-optic connections resulting in quicker restoration of services following outages.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Reduced downtime with regular maintenance of telecommunications equipment and infrastructure.
- Responded to service requests during and after business hours.
- Ensured adherence to industry standards and regulations during all phases of project implementation, maintaining a safe working environment at all times.
- Coordinated installation of new users and relocations of existing users.
- Trained junior technicians on proper installation techniques and troubleshooting procedures, ensuring consistent service quality across the team.
- Reduced response times to outages, coordinating with cross-functional teams for swift issue resolution.
- Installed wiring, cabling and networking hardware on customer premises.
- Read blueprints and schematics to correctly place equipment.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
Education
High School Diploma -
Centereach High School
Centereach, NY06-1989
Skills
- Strong communication skills
- Network troubleshooting
- Fiber splicing expertise
- Team leadership qualities
- Quality control monitoring
- Fiber optic testing
- OSHA regulations
- Aerial construction expertise
- Cable installation proficiency
- Underground construction awareness
- Cable installation
- Installation procedures
- Problem-solving
- Attention to detail
- Leadership skills
- Problem-solving abilities
- Dependable and consistent
Timeline
Fiber Optic Foreman
MasTec
12.2022 - 01.2025
Install Technician
AT&T
12.2021 - 11.2022
Journeymen
IBEW Local 25
04.1998 - 12.2021
High School Diploma -
Centereach High School
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