Marki Lovelace
Lansdale
Summary
Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.
Overview
3
3
years of professional experience
Work History
Bank Teller
Wells Fargo
04.2023 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Customer Service Representative
Penn Medicine
12.2021 - 04.2023
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Assisted 20+ callers per week in fast-paced environment.
- Scheduled and confirmed appointments.
- Answered telephones and directed calls to appropriate staff members.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Marketing Assistant
Valley Forge Casino
06.2021 - 12.2021
- Updated web pages and social media profiles to reflect proactive strategies and engage customers.
- Helped develop event strategies and plans to drive the successful completion of each marketing project and achieve key targets.
- Coordinated with vendors to complete projects according to schedule and specifications.
- Wrote professional business correspondence, set up spreadsheets, and created presentations.
- Prepared, completed, and tracked customer surveys for local, regional, and national campaigns.
Event Coordinator
Lovelace & Associates
02.2021 - 12.2021
- Oversaw event logistics, venue scheduling, and accommodations.
- Organized event facility, food and beverage selections, and audio-visual arrangements.
- Coordinated vendors, timelines, and budgets for events.
- Selected décor and event materials fitting clients' requests and vision.
- Assessed event success and identify improvement areas through client feedback.
Education
Cheyney University of Pennsylvania
Cheyney, PAMontgomery County Community College
Blue Bell, PASkills
- Corporate events planning
- Events requirements gathering
- Selling event products and services
- Guest relations
- Workflow management
- Contract negotiations and administration
- Cash counting
- Listening and Comprehension
- Customer Needs Assessment
- Deposit and withdrawal management
- Money Handling
- Professionalism and Courtesy
Timeline
Bank Teller
Wells Fargo
04.2023 - Current
Customer Service Representative
Penn Medicine
12.2021 - 04.2023
Marketing Assistant
Valley Forge Casino
06.2021 - 12.2021
Event Coordinator
Lovelace & Associates
02.2021 - 12.2021
Cheyney University of Pennsylvania
Montgomery County Community College
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