Dimanaya Kemp

Maintained high-quality call assistance.

Implemented sales techniques for phone interactions.

• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
• Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
• Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
• Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
• Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
• Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
• Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
• Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
• Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
• Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
• Streamlined call flow processes for more efficient response times and increased productivity.
• Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
• Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
• Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
• Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
• Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
• Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
• Collaborated with team members to share best practices and improve overall team performance in meeting targets.
• Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
• Identified upselling opportunities to increase revenue generation.
• Met customer call guidelines for service levels, handle time and productivity.
• Investigated and resolved customer inquiries and complaints quickly.

• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Answered customer questions about sizing, accessories, and merchandise care.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Managed returns, exchanges and refunds in accordance with store policy.
• Built relationships with customers to encourage repeat business.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Cultivated repeat business by developing strong customer connections.
• Managed returns, exchanges and refunds in accordance with store policy.
• Built relationships with customers to encourage repeat business.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.