Madison Dove

• Daily husbandry and care of all animals in the education collection
• Assist with ZooCamp: teaching children from preschool through 5th grade about conservation messaging, working in zoos, and animals within the collection
• Public interactions through onsite programs and encounters, exhibit talks, outreaches, and special event programming
• Assisting in daily care and husbandry of reindeer herd over holiday season, along with education HersheyPark visitors about species

- Oversaw daily operations of the admissions department, ensuring a positive and seamless experience for visitors.

- Fostered a positive team environment, encouraging open communication and teamwork.

- Conducted training sessions to ensure staff members were well-versed in customer service standards and zoo policies.

- Mentored team members to enhance their performance and professional growth.

- Supervised activities of the admissions team, ensuring accurate and efficient processing of transactions.

- Resolved escalated customer concerns with tact and professionalism, maintaining a high level of customer satisfaction.

- Daily care, training, and husbandry of all non-releaseable individuals. 

- Assisted in release and reintroduction of patients to native habitat

- Handled intake and assisted in initial assessments of new patients

- Assisted in administering emergency care, including wound care and monitoring of ICU patients.

- Daily Cleaning and Animal care of both permanent residents and patients

- Handling of small mammals, passerines, reptiles and raptors. 

- Administering injections and medication to sick and injured animals

- Bottle and tube feeding of young animals

- Cash Handling

- Assisted in processing admission transactions, answering visitor inquiries, and promoting membership programs.

- Collaborated with team members to maintain a welcoming atmosphere and ensure a smooth flow of guests