Laretha Sumner
Erie
Summary
Adept at enhancing patient experiences and streamlining specimen processing, my tenure at Quest Diagnostics showcased my venipuncture expertise and exceptional teamwork skills. Leveraging strong organizational abilities and a detail-oriented approach, I significantly contributed to improving efficiency and accuracy in lab operations, embodying a commitment to quality patient care and collaborative success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Phlebotomist
Quest Diagnostics
07.2023 - Current
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Centrifuged blood samples as outlined in clinical protocols.
- Packaged and shipped specimens to central lab daily.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Conducted venipuncture and other CT procedures.
- Used personal protective equipment correctly to protect coworkers and patients.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
Associate Team Lead
H&r Block
12.2022 - 03.2023
- Managed workload distribution effectively, balancing tasks among team members according to their strengths and areas of expertise.
- Served as a liaison between upper management and team members, effectively communicating goals, expectations, and updates.
- Identified areas for process improvement and recommended solutions that led to increased efficiency within the department.
- Served as a point of escalation for complex issues or conflicts among team members, successfully resolving disputes while maintaining professional relationships.
- Assisted in recruitment to build team of top performers.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Collected, arranged, and input information into database system.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Consierge
Park Side at Glenwood
03.2023 - 06.2023
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
- Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Maintained accurate and up-to-date records of guest information.
- Maintained high level of professionalism and discretion when dealing with guests.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Greeted guests upon arrival by providing warm welcome.
- Managed check-in and check-out procedures for guests.
- Responded to guest inquiries to maximize guest satisfaction.
- Created welcoming and comfortable environment for guests.
- Scheduled and confirmed restaurant reservations for guests.
- Coordinated transportation arrangements for guests, leading to seamless travel experiences.
- Trained new concierge staff, ensuring consistent high level of service across team.
Education
High School Diploma - High School
Penn Foster High School
Erie, PA05.2023
Skills
- Sample and specimen collection
- Butterfly needle technique
- HIPAA compliance
- Patient confidentiality
- Venipuncture expertise
- Blood collection techniques
- Specimen labeling procedures
- HIPAA
- Blood culture collection
- Capillary puncture
- Data entry
- Specimen preparation
- Quality control
- Paperwork processing
- Pediatric phlebotomy
- Recording data
- Patient preparation
- Sample storage
- Quality control guidelines
- Skin puncture
- Medical records management
- Hemoglobin testing
- Health education
- Medical office administration
- Medical testing
- Diagnostic testing
- Health and safety
- Emergency response training
- Multi-sample collection
- On-site testing
- Blood collection
- Laboratory procedures understanding
- Sample labeling
- Venipuncture and capillary puncture
- Time management
- Multitasking Abilities
- Teamwork and collaboration
- Attention to detail
- Customer service
- Organizational skills
- Butterfly venipuncture
- Specimen collection
- Excellent communication
- Phlebotomy technician (PT)
- Finger stick method
- Problem-solving
- Certified in CPR/AED
- Phlebotomy technician
- Multitasking
Certification
I Earned a certificate in Phlebotomy through Quest Diagnostics.
Timeline
Phlebotomist
Quest Diagnostics
07.2023 - Current
Consierge
Park Side at Glenwood
03.2023 - 06.2023
Associate Team Lead
H&r Block
12.2022 - 03.2023
High School Diploma - High School
Penn Foster High School
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