Harleigh Hughes
Galeton,PA
Summary
I am an accomplished Behavioral Health Technician with a proven track record at Concern, adept in behavioral management, crisis handling, and fostering team collaboration. Excelled in implementing positive reinforcement techniques and behavioral management, significantly improving client outcomes. Skilled in active listening, ensuring high-quality, trauma-informed care. I have worked to engage both my clients and their families in the treatment process and interventions helping to guide my clients towards successfully reaching their goals.
Overview
21
21
years of professional experience
Work History
Behavioral Health Technician (BHT)
Concern
12.2022 - Current
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Worked as part of a collaborative team to address the changing needs of children and families.
- Observed, monitored, and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Supported client using principles of applied behavior analysis.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Learned specialized behavior approaches to implement behavioral strategies.
- Collaborated with client's support system and other allied specialists to implement positive interventions.
- Provided therapeutic activities to assist with client development.
Patient Safety Sitter
UPMC Wellsboro
05.2020 - Current
- Continuously monitored patients at risk of self-harm, falls, and confusion to prevent incidents and alert nursing staff or security when necessary to changes
- Maintained a safe environment for the patient by staying vigilant and intervening when necessary.
- Collaborated with other medical staff to achieve high level of patient safety and care.
- Helped other staff with patient transfers by moving patients between departments.
- Kept patient information and records secure by using private hospital databases and withholding information from outside sources.
- Delivered meals and snacks to patients in accordance with dietary requirements.
- Documented incidents and changes in patient behavior
Environmental Services Housekeeper
UPMC Wellsboro
05.2020 - Current
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Documented and reported necessary facility and building repairs observed.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Trained new employees on departmental procedures
Home Health Aide
Private
02.2013 - 03.2022
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Followed nutritional plans to prepare optimal meals.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided transportation and appointment management.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Communicated regularly with clients' families to provide updates on health and well-being.
- Developed and implemented care plans for clients.
- Researched and recommended community resources to meet clients' needs.
Restaurant Manager
Fox's Pizza Den
01.2004 - 05.2020
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements, and license regulations, alleviating potentially heavy fines.
Call Center Supervisor
Empereon-Constar
06.2008 - 08.2011
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Executed Monthly Performance Plans with representatives to to identify production gaps.
- Improved organizational efficiency by effectively recruiting new hires and supporting management with personnel decisions.
- Reduced personnel turnover by developing and implementing performance evaluations to support corrective action planning.
- Trained team members on performance metrics and consumer behavior identification.
- Developed and implemented incentive programs to increase sales and customer loyalty.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH08-2025
Skills
- Crisis handling
- Behavioral management
- Time management
- Team collaboration
- Safety management
- Records management
- Case documentation
- Trauma-informed care
- Positive reinforcement
- Active listening
Timeline
Behavioral Health Technician (BHT)
Concern
12.2022 - Current
Patient Safety Sitter
UPMC Wellsboro
05.2020 - Current
Environmental Services Housekeeper
UPMC Wellsboro
05.2020 - Current
Home Health Aide
Private
02.2013 - 03.2022
Call Center Supervisor
Empereon-Constar
06.2008 - 08.2011
Restaurant Manager
Fox's Pizza Den
01.2004 - 05.2020
Bachelor of Arts - Psychology
Southern New Hampshire University
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