Christen Yost
Milton,PA
Summary
Professional Master of Social Work with 18 years of experience in several social service aspects, adept at assessing client needs and developing effective intervention plans. Strong focus on collaboration and achieving positive outcomes, with proven adaptability to changing requirements. Skilled in case management, crisis intervention, and resource coordination, with reputation for reliability and results-driven approach.
Overview
16
16
years of professional experience
Work History
Social Services Specialist/Admissions Assistant
Sunbury Skilled Nursing and Rehabilitation Center
04.2024 - 09.2024
- Communicated with residents and relatives of each resident about diagnoses and treatment programs based on the individual's needs, desires, and goals.
- Reduced barriers to service access by providing culturally sensitive assistance to diverse client populations.
- Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
- Educated residents and family members on available resources, empowering them to make informed decisions about their care plans.
- Monitored the partner program within the facility to ensure all residents rights were being honored, offered counseling as needed, supported, and emotionally assisted all, utilizing the Trauma Informed Care technique.
- Ensured compliance with all state regulations and agency policies by maintaining detailed documentation of services provided.
- Managed a diverse caseload of clients, prioritizing needs based on urgency and complexity of each situation.
Regional Medical Hospice Social Worker
Residential Hospice
02.2022 - 06.2023
- Improved patient care by conducting comprehensive psychosocial assessments and developing individualized care plans.
- Advocated for patients'' rights and wishes, coordinating with legal professionals to establish advance directives.
- Provided crisis intervention services for patients and families experiencing acute emotional distress during the end-of-life process.
- Discuss medical conditions with family and aid them in making decisions based on their family members desired care and needs.
- Intervene in patient/family crisis situations, providing psychotherapy and/or arrangements to ensure safety of all parties.
- Promoted self-care among interdisciplinary team members by initiating regular debriefing sessions following challenging cases or events.
- Supported patients in navigating complex healthcare systems, securing necessary resources, and addressing barriers to care.
Director of Social Services
Watsontown Nursing and Rehabilitation Center
09.2020 - 02.2022
- Collaborated in Interdisciplinary Team Meetings (IDT) to develop and maintain plans of care.
- Assessed patient awareness of advance directives; assists with accessing advance directive forms/information and facilitates discussion of advance directive wishes, if necessary, with the healthcare team and the patient's family/support persons.
- Provided crisis intervention support when needed; demonstrating empathy, compassion and resourcefulness to serve residents and family members in times of distress.
- Facilitated open communication between staff members, promoting teamwork and collaborative problem-solving approaches to challenges faced by residents.
- Ensured compliance with regulatory requirements by diligently monitoring policies and procedures within the department.
- Maintained a high level of professionalism and ethical conduct within the department, upholding the highest standards for social service work.
Medical Social Work Intern
Albright LIFE
08.2019 - 04.2020
- Participated in the development individualized plans of care, involving the patient and family, attended regularly scheduled interdisciplinary team meetings, assisting the team in recognizing effects of psychosocial stressors based on the symptoms of each participant.
- Worked collaboratively with case managers and health care teams in formulating and facilitating patient hospital and nursing facility admission and discharge plans.
- Connected patients with appropriate community resources, facilitating access to financial assistance, housing, and support groups.
- Established and maintained effective working relationships with community agencies, fostering collaboration for improved patient access to needed resources and services.
Service Coordinator/Care Manager
Allied Services Waiver Coordination
02.2014 - 01.2017
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Consistently carried out instructions with a significant degree of independent judgment.
- Assessed customer needs and developed solutions to meet needs.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
Rehabilitation Specialist II
Living Unlimited, Inc.
10.2008 - 08.2013
- Assisted clients with vocational training or job placement services when applicable, supporting successful reintegration into the workforce post rehabilitation.
- Worked independently with groups and individuals to ensure proper service needs were being met.
- Empowered patients by teaching self-management techniques, promoting independence in daily activities.
- Implemented evidence-based interventions to maximize functional gains and minimize complications related to chronic conditions or disabilities.
- Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
Education
Master of Social Work -
Edinboro University
Erie, PA01.2020
Bachelor of Social Work -
Bloomsburg University
Bloomsburg01.2013
Associate of Applied Science - Human Services
Pennsylvania College of Technology
Williamsport, PA01.2006
Skills
- Culturally Competent
- Trauma-informed care
- Attention to Detail
- Client Advocacy
- Interpersonal Skills
- Policy understanding
- Counseling techniques
- Active Listening
- Documentation proficiency
Professional References
- Jessica Tornez, RN, Lewisburg, PA, (570) 898-1106
- David Koziol, MSW, Williamsport, PA, (570) 244-6362
- Elizabeth Flint, MSW, Topsail, NC, (843) 751-2929
- Maria Zuniga, LCSW, South Williamsport, PA, (570) 337-1703
- Kimberly Campbell, BSW, Trevorton, PA, (570) 205-2499
Timeline
Social Services Specialist/Admissions Assistant
Sunbury Skilled Nursing and Rehabilitation Center
04.2024 - 09.2024
Regional Medical Hospice Social Worker
Residential Hospice
02.2022 - 06.2023
Director of Social Services
Watsontown Nursing and Rehabilitation Center
09.2020 - 02.2022
Medical Social Work Intern
Albright LIFE
08.2019 - 04.2020
Service Coordinator/Care Manager
Allied Services Waiver Coordination
02.2014 - 01.2017
Rehabilitation Specialist II
Living Unlimited, Inc.
10.2008 - 08.2013
Master of Social Work -
Edinboro University
Bachelor of Social Work -
Bloomsburg University
Associate of Applied Science - Human Services
Pennsylvania College of Technology
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