Jessica Jenny
Whitehall
Summary
Accomplished Income Maintenance Caseworker and PCO with Pennsylvania State Police, renowned for enhancing filing system efficiency and improving emergency response coordination. Expert in customer service and Microsoft Office, I excel in high-pressure environments, significantly contributing to process improvements and team cohesion. Demonstrated mastery in critical thinking and verbal communication, achieving streamlined operations and superior service delivery.
Professional with strong background in emergency communication and crisis management. Skilled in rapid decision-making, effective communication, and critical thinking under pressure. Known for collaborative approach, adaptability, and consistent reliability. Proficient in multi-tasking, problem-solving, and maintaining composure in high-stress environments.
Professional with strong organizational and administrative skills, ready to excel in law enforcement support. Demonstrates impeccable record-keeping, data entry, and communication abilities. Proven team collaborator, adaptable to changing needs, ensuring effective outcomes. Trusted for reliability, confidentiality, and problem-solving in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Income Maintenance Caseworker
Department of Human Resources
11.2024 - Current
- Conducted thorough interviews with clients to assess their needs and determine appropriate services or referrals.
- Contributed to ongoing process improvement initiatives within the agency by providing valuable feedback on current operations based on experience as an Income Maintenance Caseworker.
- Streamlined application processes by implementing efficient filing and tracking systems for income maintenance cases.
- Assisted clients with completing complex forms and applications, ensuring accuracy and completeness of required information.
PCO
Pennsylvania State Police
07.2018 - 11.2024
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Read system maps and caller information, and documented details in system.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Supported investigations by gathering pertinent information from databases, case files, and other resources as requested by detectives.
- Assisted with special projects as assigned by supervisors such as compiling data for annual reports or preparing presentations for community outreach events.
- Enhanced record-keeping accuracy by meticulously organizing and maintaining a wide range of police documents and files.
Education
No Degree - Human Resources Management
Hagerstown Community College
Hagerstown, MDSkills
- Customer service
- Customer service experience
- HIPAA compliance
- Verbal and written communication
- Works Well Under Pressure
- Active listening
- Critical thinking
- Computer skills
- Microsoft office
- Filing systems
- Typing speed
- Prioritization
Timeline
Income Maintenance Caseworker
Department of Human Resources
11.2024 - Current
PCO
Pennsylvania State Police
07.2018 - 11.2024
No Degree - Human Resources Management
Hagerstown Community College
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