Greg Wiley
Barto
Summary
Extensive experience in the medical insurance industry ranging from data analysis, process improvement, vendor management and training
Overview
25
25
years of professional experience
1
1
Certification
Work History
Data Analyst
United Healthcare
01.2023 - Current
- Work with stakeholders to gather specifications and interpret into functional requirements
- Create new reports (ad-hoc and recurring) in support of business needs
- Analyze existing code to identify enhancements for report output and database optimization
- Provide Management with statistical findings and conclusions from analyzing trends and root cause
- Create and maintain procedural documentation in support of team functions
Business Analyst
United Healthcare
04.2021 - 01.2023
- Produce reports utilizing SQL & Power BI in support of Marketing, Finance and Product teams
- Collect, analyze, and disseminate NPS Data
- End to End interface testing
- Leverage Google Analytics to track and trend marketplace behaviors
- Create Call Center data tracking reports and escalate as appropriate
- Create and maintain process documentation
Business Analyst
United Healthcare
07.2010 - 04.2021
- Manage projects in Agile method from inception through development release (providing updates and deliverables)
- Work with stakeholders of Claim Processing, Billing & Enrollment, Finance and IT to define and document system change requirements, SOW's, and process flows
- Develop test cases and work with end users on acceptance testing in UAT environment
- Work directly with IT departments (internally & external vendors) to identify and resolve software and file transmission issues
- Lead on presenting change details and impacts to senior leadership
- Developed & maintained a SharePoint site for tracking and communicating issues and requests
- Perform monthly validation of vendor invoices
- Lead quarterly scorecard reviews with vendors
Claim Operations Trainer
AmeriHealth Administrators
05.2006 - 07.2010
- Created curriculum and conducted training classes for company personnel on system navigation, workflow protocol, and processing procedures
- Wrote a User Manual for a new insurance line of released by the company
- Developed and maintained a SharePoint site designed to provide Operations with updated policies & procedures
- Performed Supervisory role for new hires during 6-week training courses
- Monitored production environment to identify processes not consistent with current documentation and training guidelines
Claim Processing Manager
Damage Recovery System, Inc.
06.2001 - 05.2006
- Worked with Programmers and Data Analyst to modify/improve database applications to meet customer requests
- Trained customer and company personnel on the use and capabilities of claims processing software
- Participated in sales meetings and aided manufacturers in completing initial setup procedures
- Balanced workflows and allocated claims among staff to meet accuracy and timeline goals
Programmer
WordTech, Inc.
11.1999 - 01.2001
- Performed daily conversion/processing of EDI data
- Designed and execute AS400 queries based on job specifications
- Developed, tested and de-bugged RPG programs in support of sales analysis software
Education
Associates - Computer Programming
PACE Institute
Reading, PADiploma - Business
Daniel Boone Area High School
Birdsboro, PASkills
- Microsoft 365 Suite
- SQL Server
- Power BI
- Toad Data Point
- Swift Kanban
- Rally
- Visio
- SharePoint
- Six Sigma
- Leadership
- Teamwork
- Organization
Certification
Six Sigma Yellow Belt United Healthcare Foundational Quality
Technical Writing Boyertown School District
Timeline
Data Analyst
United Healthcare
01.2023 - Current
Business Analyst
United Healthcare
04.2021 - 01.2023
Business Analyst
United Healthcare
07.2010 - 04.2021
Claim Operations Trainer
AmeriHealth Administrators
05.2006 - 07.2010
Claim Processing Manager
Damage Recovery System, Inc.
06.2001 - 05.2006
Programmer
WordTech, Inc.
11.1999 - 01.2001
Associates - Computer Programming
PACE Institute
Diploma - Business
Daniel Boone Area High School
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