Umanda Tennakoon
Philadelphia
Summary
Knowledgeable customer service specialist with background in ensuring seamless account updates and maintenance. Proven track record of streamlining processes and enhancing customer satisfaction through precise and timely account management. Demonstrated expertise in problem-solving and customer service.
Results-driven professional with focus on efficient account management and process optimization. Key player in improving operational workflows and maintaining high customer satisfaction. Known for strong collaborative skills and ability to adapt to changing demands, ensuring team success and goal achievement.
Overview
8
8
years of professional experience
Work History
Account Maintenance Specialist
Ranstad USA
03.2024 - Current
- Demonstrated strong problem-solving skills when faced with unique or challenging situations that required innovative solutions for proper resolution of various account matters.
- Minimized potential security risks by adhering to strict data privacy guidelines when handling sensitive client information during the course of account maintenance activities.
- Optimized department efficiency by developing and maintaining comprehensive procedural manuals for account maintenance tasks.
- Established trust with clients due to consistent delivery of accurate information relating to their accounts and prompt resolution of any discrepancies.
- Strengthened relationships with clients through proactive communication about account changes or potential issues.
- Supported business growth initiatives by effectively onboarding new clients while maintaining impeccable accuracy in updating existing accounts.
- Improved response time to client inquiries by prioritizing tasks and managing workload effectively.
Freelancer
Freelance
01.2021 - 01.2024
- Researched and wrote blog posts, web content and articles on a wide range of subjects according to specific client requirements
- Remotely worked with local and International clients and wrote 1500+ articles for blogs in the finance and health care which enhanced traffic by 15% - 25% per month
- Concurrently managed 4 writing projects with strict deadline
Crew Member
Dunkin Donut
11.2019 - 05.2020
- Prepare products according to operational and quality standards and serve them with enthusiasm in a clean, fast-paced environment
- Provided knowledgeable product recommendations based on individual customer needs, increasing overall satisfaction levels.
- Maintained a clean and organized work environment to ensure optimal service delivery.
- Contributed to positive company reputation by delivering exceptional service experiences for customers.
- Achieved high levels of customer satisfaction through attentive listening and empathetic responses to concerns.
Direct Care Worker
Huntingdon Valley Home Care
04.2019 - 11.2019
- Assisting individuals who are sick, injured, mentally or physically disabled or the elderly and fragile with their daily living, providing safety, and comfort
- Helping individuals with home management tasks such as preparing meals, grocery shopping and cleaning
Sales Associate
Express - Franklin mills mall
04.2019 - 05.2019
- Providing excellent customer while on the selling floor, fitting room and front end
- Stocked and replenished merchandise when necessary
- Recommended, selected and helped locate merchandise based on customer needs and desires
- Received and processed cash check and credit payments
- Grow and ensure sales through customer service, relationship building and product knowledge
- Inventory Handling
Sales Associate
7-Eleven Franchising
09.2017 - 01.2019
- Conducted regular stock checks for better inventory management, reducing instances of out-of-stock items affecting potential sales opportunities.
- Collaborated with team members to achieve sales targets and improve overall store performance.
- Built lasting relationships with repeat customers through attentive service, creating a loyal client base that contributed significantly to store revenues.
- Resolved customer complaints professionally, fostering trust and loyalty among clientele.
- Handled cash register transactions accurately, ensuring seamless checkout experiences for customers.
- Developed strong product knowledge, enabling effective recommendations and upselling opportunities.
Customer Service Specialist
Best Buy
10.2018 - 11.2018
- Flex as coverage between Checkout, Store Pickup, and Customer Service as necessary
- Accountable for driving positive NPS results at Checkout, Store Pickup and Customer Service
- Maintain professional communication with customers and peers while using cross-functional company resources and tools
- Managed high call volume while maintaining a courteous and professional demeanor.
- Engage customers using soft skills while solving issues, providing end-to-end solutions with fast and accurate processing of transactions
- Ensure Front of Store cleanliness and merchandising standard execution
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
Education
BBA - Finance
Temple University
01-2026
Associate Degree - International Business
Community College of Philadelphia
Philadelphia, PA12.2020
Skills
- Account administration
- Cross-functional coordination
- Strong work ethic
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Effective multitasking
- Excellent communication
- Active listening
- Decision-making
Accomplishments
- Professional certificate in International Negotiations and World Politics Program, United Nations Headquarters, New York
- Professional qualifications in Human Resource Management, Institute of Personnel Management
Languages
English
Timeline
Account Maintenance Specialist
Ranstad USA
03.2024 - Current
Freelancer
Freelance
01.2021 - 01.2024
Crew Member
Dunkin Donut
11.2019 - 05.2020
Direct Care Worker
Huntingdon Valley Home Care
04.2019 - 11.2019
Sales Associate
Express - Franklin mills mall
04.2019 - 05.2019
Customer Service Specialist
Best Buy
10.2018 - 11.2018
Sales Associate
7-Eleven Franchising
09.2017 - 01.2019
BBA - Finance
Temple University
Associate Degree - International Business
Community College of Philadelphia
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