Aaliyah Porter
Jackson Center
Summary
Detail-oriented and dependable professional with experience in customer service, administrative support, and client communication. Skilled in handling high-volume calls, reviewing documentation for accuracy, maintaining confidentiality, and delivering professional service in fast-paced environments. Seeking a remote opportunity where I can contribute strong communication skills, organization, and attention to detail.
Overview
4
4
years of professional experience
Work History
Call Center/Answering Service Operator
Teleperformance USA
Remote
10.2025 - 02.2026
- I answered high-volume calls on behalf of multiple clients.
- I routed messages accurately and efficiently to appropriate departments.
- I provided detailed message intake and documentation.
- I maintained professionalism and calm demeanor during urgent or after-hours calls.
- I demonstrated reliability while working independently in a remote environment.
Clinical Review Technician/Medical Records Specialist
CVS Healthcare
Remote
04.2023 - 08.2025
- I reviewed and analyzed medical records for accuracy.
- I ensured documentation met compliance and regulatory standards.
- I assisted with insurance verification and prior authorization processes.
- I maintained strict confidentiality in compliance with HIPAA guidelines.
- I communicated with providers and insurance representatives regarding missing or required information.
Remote Customer Service Representative
VXI Global Solutions
Remote
03.2022 - 02.2023
- I managed 50+ inbound and outbound calls daily assisting customers with account questions and issue resolution.
- I provided professional support via phone, email, and chat.
- I documented customer interactions accurately in CRM system.
- I resolved complaints while maintaining company policies and customer satisfaction.
- I exceeded performance metrics and call handling time goals.
Education
High School Diploma -
Jim Hill High School
Jackson, MS Skills
- Customer service
- Empathy and patience
- Strong organization
- Customer communications
- CRM Systems (Salesforce, Zendesk)
- EMR/EHR Systems
- Microsoft Office (Word, Excel, Outlook)
- Google Workspace
- VoIP & Call Management Software
- Data Entry (60 WPM if applicable)
- Secure Remote Work Setup
Timeline
Call Center/Answering Service Operator
Teleperformance USA
10.2025 - 02.2026
Clinical Review Technician/Medical Records Specialist
CVS Healthcare
04.2023 - 08.2025
Remote Customer Service Representative
VXI Global Solutions
03.2022 - 02.2023
High School Diploma -
Jim Hill High School