Excel
Aarón Rodríguez
Quality Assurance Analyst
Ciudad De Panamá,Panama
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support.
Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Customer Service Specialist
Dell Panamá
Panamá
06.2018 - 12.2019
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Maintained and managed customer files and databases.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Resolved concerns with products or services to help with retention and drive sales.
- Implemented feedback from supervisors to improve performance in key areas such as empathy and active listening.
Vendor
Alorica Panamá
Panama
03.2021 - 06.2021
- Processed transactions by calculating purchase totals and collecting payments.
- Answered questions and assisted customers with item selection and location.
- Responded to customer issues promptly to build strong professional relationships.
Quality Assurance Analyst
Infosgroup
Panama City, Panama
08.2021 - Current
- Identified and resolved problems through root cause analysis and research.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Validated results and performed quality assurance to assess accuracy of data.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Utilized machine learning algorithms to analyze historical data, leading to more informed strategy development.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Generated reports detailing findings and recommendations.
Education
Admiral Farragut Academy
Tampa, Florida2016
Ingieneria en Sistemas Computacionales -
Universidad Interamericana de Panama
Skills
Organized
Personal Information
- Age: 28 años
- Date of Birth: 01/19/96
- Nationality: Panameña
- Marital Status: Soltero
Cedula
8-914-103
References
- Ronny Pitti, Piloto para Copa Airlines, 62748137
- Esteban Sandoval, Customer Service Manager - Dell, 6536-1493
- Sophia Rodríguez, Fundadora de Finanzas con Sophia - Independiente, info@finanzasconsophia.com
Software
Microsoft teams
VSTS Testing
Apache meter
Timeline
Quality Assurance Analyst
Infosgroup
08.2021 - Current
Vendor
Alorica Panamá
03.2021 - 06.2021
Customer Service Specialist
Dell Panamá
06.2018 - 12.2019
Admiral Farragut Academy
Ingieneria en Sistemas Computacionales -
Universidad Interamericana de Panama
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