Abbigail Dunmire
Freedom
Overview
8
8
years of professional experience
Work History
Customer Care Representative
Guardian Protection
Warrendale
03.2025 - Current
- Delivered exceptional service to customers through phone and online channels, enhancing overall customer satisfaction.
- Resolved customer inquiries and issues swiftly, contributing to improved customer retention.
- Guided customers through product features and services offered.
- Collaborated with team members to streamline customer support processes.
- Addressed customer inquiries and resolved issues over the phone, ensuring a positive customer experience.
- Resolved customer complaints promptly and professionally.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Provided accurate, valid, and complete information to customers.
- Built sustainable relationships of trust through open communication with customers.
Digital Shopper
Walmart
Baden
10.2024 - 03.2025
- Guided customers in product selections to enhance digital shopping experiences.
- Managed online order processing and fulfillment for customer purchases.
- Collaborated with team members to enhance customer service strategies.
- Monitored revenue growth and customer satisfaction scores to assess service effectiveness.
- Built online orders for customers.
- Distributed customer orders at pickup counter to facilitate timely delivery.
Barista Supervisor
Dunkin' Donuts
Cranberry Township
11.2022 - 10.2024
- Supervised daily operations for barista team at a leading coffee and donut chain.
- Trained new baristas on beverage preparation and customer service standards.
- Managed inventory levels and ensured timely restocking of supplies and ingredients.
- Enforced health and safety regulations to maintain a clean and safe work environment.
- Scheduled shifts to optimize staff coverage during peak hours.
- Provided exceptional customer service by addressing inquiries and resolving complaints promptly.
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
- Reviewed employee performance and provided feedback to support continuous improvement.
- Trained new employees on coffee-making techniques and customer service standards to enhance team capabilities.
- Interviewed candidates for barista positions to assess qualifications.
Pre-packer
Paragon
Warrendale
07.2022 - 11.2022
- Operated packing machinery to prepare products for shipment.
- Inspected items for quality and ensured proper packaging methods were followed.
- Collaborated with team members to maintain a clean and organized workspace.
- Followed safety protocols while handling materials and operating equipment.
- Unpacked and inspected incoming goods to ensure conformance with quality standards.
- Kept work areas clean at all times by disposing waste materials appropriately.
- Ensured that all items were properly labeled according to company regulations.
Cashier Supervisor
Giant Eagle
Cranberry Township
02.2021 - 04.2022
- Oversaw self check-out, providing assistance to customers to enhance their shopping experience.
- Coordinated register operations, ensuring cashiers received necessary support for efficient transactions.
- Scheduled employees/cashiers breaks for the day.
- Assigned tasks to employees and ensured completion of store duties to maintain operational flow.
- Ensured registers were stocked with sufficient cash and change.
Assistant Manager
Freedom Market Subway
Cranberry Township
06.2018 - 02.2021
- Prepared food for customers to ensure timely service.
- Made sure everyone was working properly/following our proper procedures.
- Maintained cleanliness and ensured compliance with serve safe standards on Subway side.
- I cashed out customers on the register and assisted with pumping gas.
- Got cash out of safe for registers, as needed.
Education
High School Diploma -
Seneca Valley
Cranberry, PA08-2019
Skills
- Customer service
- Customer relationship management
- Call center experience
- Product knowledge
- Conflict resolution
- Effective communication
- Team collaboration
- Problem solving
- Attention to detail
- Time management
- Multitasking and organization
- Active listening
- Inventory management
Timeline
Customer Care Representative
Guardian Protection
03.2025 - Current
Digital Shopper
Walmart
10.2024 - 03.2025
Barista Supervisor
Dunkin' Donuts
11.2022 - 10.2024
Pre-packer
Paragon
07.2022 - 11.2022
Cashier Supervisor
Giant Eagle
02.2021 - 04.2022
Assistant Manager
Freedom Market Subway
06.2018 - 02.2021
High School Diploma -
Seneca Valley