Summary
Overview
Work History
Education
Skills
Timeline
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Abby Izzo

Pleasant Gap,PA

Summary

Experienced with coordinating and managing diverse activities for different mental health demographics. Focused on teamwork, adaptability, and driving successful outcomes in all fields. Known for effective communication, organizational skills, and reliability. Utilizes creative planning and organizational skills to meet individual and group needs. Track record of fostering positive participant experiences and seamless activity execution. Trained in crisis intervention and prevention. Expertise in monitoring individual behaviors. Committed to maintaining a safe and clean learning environment.

Overview

10
10
years of professional experience

Work History

Bartender

Voodoo Brewing Corporations
06.2024 - Current
  • Serve high customer volumes during special events, nights, and weekends.
  • Manage cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Perform opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Contribute a positive work environment through effective teamwork and communication with colleagues.
  • Maintain a clean and organized workspace, ensuring compliance with health and safety regulations.

Therapeutic Activities Worker

PA Department of Corrections
05.2022 - 06.2025
  • Planned, developed and implemented therapeutic and recreational activities to meet therapeutic needs/goals of various mental health population inmates, (Behavioral Management Unit, Diversionary Treatment Unit, Residential Treatment Unit, Neuro-Cognitive Care Unit, Infirmary).
  • Designed techniques to provide treatment based therapy to meet individual and group goals for up to 50 inmates at a time.
  • Communicated regularly with treatment teams in each assigned population to evaluate, assess and assist in creating activities for individual and group settings.
  • Documented daily on assigned individual's level of participation, behavior, goals, and mental health state.
  • Participated in weekly psychiatric review team meetings with assigned treatment team for behavioral management and diversionary treatment units.
  • Provided crisis intervention and de-escalation techniques, resulting in increased safety for both patients and staff.
  • Promoted a positive therapeutic environment through clear communication and consistent reinforcement of established boundaries within treatment settings.

Server

C & D Brewing Ventures Inc
05.2017 - 05.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Mental Health Worker

MHM Correctional Services, Inc
06.2017 - 10.2019
  • Provided crisis intervention and de-escalation techniques, resulting in increased safety for both patients and staff.
  • Promoted a positive therapeutic environment through clear communication and consistent reinforcement of established boundaries within treatment settings.
  • Documented patient progress in confidential files.
  • Monitored patient progress through regular assessments and documentation, ensuring accurate tracking of treatment effectiveness.
  • Developed rapport with patients by actively listening and demonstrating empathy during one-on-one sessions, fostering trust and open communication.
  • Led psychoeducational groups for up to 12 individuals on topics such as stress management and coping skills, empowering patients to better manage their mental health challenges.

Mental Health Technician

Commonwealth Health- First Hospital
05.2015 - 06.2016
  • Supported up to 18 individuals at a time throughout recovery process by helping them identify triggers develop strategies for managing symptoms and maintain sobriety in a dual diagnosis program setting.
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.

Education

Bachelor of Human Development and Family Studies - Human Development and Family Studies

Pennsylvania State University
University Park, PA
05-2020

Skills

  • Strong multitasking
  • Team player attitude
  • Engaging personality
  • Organizational skills
  • Customer service
  • Clear and precise documentation
  • Patient advocacy
  • Crisis intervention
  • Conflict de-escalation
  • Behavioral management
  • CPR and First Aide Certified

Timeline

Bartender

Voodoo Brewing Corporations
06.2024 - Current

Therapeutic Activities Worker

PA Department of Corrections
05.2022 - 06.2025

Mental Health Worker

MHM Correctional Services, Inc
06.2017 - 10.2019

Server

C & D Brewing Ventures Inc
05.2017 - 05.2022

Mental Health Technician

Commonwealth Health- First Hospital
05.2015 - 06.2016

Bachelor of Human Development and Family Studies - Human Development and Family Studies

Pennsylvania State University

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Abby Izzo