Abby J. O'Donnell
Pipersville
Summary
Dynamic professional with extensive experience in managing customer interactions and delivering exceptional dining experiences. Proven ability to leverage strong communication and multitasking skills to thrive in high-pressure environments while maintaining a focus on guest satisfaction. Successful in building rapport with guests and ensuring their needs are met promptly and effectively, resulting in repeat patronage and positive feedback. Committed to fostering a welcoming atmosphere that enhances customer loyalty and drives business success.
Overview
6
6
years of professional experience
Work History
Waitress and Manager
Gaby’s Cafe
Frenchtown, NJ
04.2020 - Current
- 14 hours/week
- Provided exceptional customer service in fast-paced environment, ensuring positive dining experiences.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Mentored junior staff, providing guidance on best practices and professional growth opportunities.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
Palisades High School
Kintnersville, PA05-2025
Bachelor of Arts - Art Education
Kutztown University of Pennsylvania
Kutztown, PA05-2029
Skills
- Proficient in Public speaking
- Proficient 3D Art, Drawing, Painting, and Art in General
- Customer service
- Strong multitasking
- Team collaboration
- Handling complaints
- Complex Problem-solving
- Time management
Timeline
Waitress and Manager
Gaby’s Cafe
04.2020 - Current
High School Diploma -
Palisades High School
Bachelor of Arts - Art Education
Kutztown University of Pennsylvania