Summary
Overview
Work History
Education
Skills
Timeline
Leaders leading leaders
Generic

ABIGAIL TIMM

Pittsburgh

Summary

Experienced barista with 14+ years in the food and beverage industry, possessing strong attention to customer service and communication skills. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. I am known for adaptability and consistently meeting changing organizational needs. With knowledge in a team-oriented field, I am excited to grow a team that fosters exceptional customer experience while meeting and exceeding monthly sales goals.

Overview

14
14
years of professional experience

Work History

Manager

Westin Hotel Starbucks
04.2017 - Current
  • - Hire/ train/make the schedule
  • - Inventory, order the milk/pastries/sandwiches
  • - Communicate with vendors to place and receive orders
  • - Request maintenance services
  • - Fix time sheets for payroll processing
  • - Maintain attendance records
  • - Make and review forms and reports for compliance with company procedures
  • - Attend weekly labor and sales meetings
  • - Meet with the District manager every six weeks
  • -Enhance customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Count the drawers and tips at the end of each day

Barista Shift Supervisor

Starbucks
08.2012 - 04.2016
  • - Ringing on the register, making drinks, help register by calling out the line to get orders started and put food in the oven
  • - Build relationships with the customers to understand their needs and preferences to provide a more personalized experience
  • - Pull pastries and sandwiches for the next day, count the banks and the tips
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
  • Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
  • Handled and resolved customer issues and complaints

Cashier

Chick Fil A
07.2011 - 10.2014
  • - Responsible for greeting the guests while taking their order/putting it into the machine
  • - Responsible for cash handling as well as doing all the register drops at the end of the night
  • - I worked in the kitchen when needed to help make and prepare the food

Education

CCAC COLLEGE - Criminal Justice

CCAC COLLEGE
01.2013

High School - undefined

Mt. Lebanon High School
01.2011

Skills

  • Leadership
  • Customer Service
  • Communication
  • Critical and Logical Thinking
  • Task Prioritization
  • Problem Solving
  • Adaptable
  • Strong work ethic
  • Decision-making
  • Staff training and development

Timeline

Manager

Westin Hotel Starbucks
04.2017 - Current

Barista Shift Supervisor

Starbucks
08.2012 - 04.2016

Cashier

Chick Fil A
07.2011 - 10.2014

High School - undefined

Mt. Lebanon High School

CCAC COLLEGE - Criminal Justice

CCAC COLLEGE

Leaders leading leaders

Leaders Leading Leaders is a six week professional development program designed to strengthen leadership and management skills. Meeting once a week, we explore various management styles and how to apply them effectively within our teams. Each session combines video based learning with open discussions, encouraging participants to share experiences, exchange ideas, and develop strategies to become more effective leaders. Homework assignments reinforce concepts between sessions, ensuring participants can apply new insites to real world situations. 

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ABIGAIL TIMM