Abby Weston
Hanover,PA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Bank Teller
M&T Bank
05.2023 - 04.2024
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
Receptionist
Volunteer Veterinary Clinic
02.2022 - 04.2023
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
Server
Texas Roadhouse
06.2021 - 02.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Pharmacy Technician
Weis Markets Inc
01.2016 - 11.2021
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Entered and processed patients' prescriptions into internal system.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
Education
High School Diploma -
Octorara Area High School
Atglen, PA06.2018
High School Diploma -
Technical College High School
West Grove, PA05.2018
Skills
- Medication Documentation
- Prescription Filling and Labeling
- Customer Service
- Answering and Routing Calls
- Cash Register Operations
- Data Entry
- Relationship Building
- Facility Cleaning
Timeline
Bank Teller
M&T Bank
05.2023 - 04.2024
Receptionist
Volunteer Veterinary Clinic
02.2022 - 04.2023
Server
Texas Roadhouse
06.2021 - 02.2022
Pharmacy Technician
Weis Markets Inc
01.2016 - 11.2021
High School Diploma -
Octorara Area High School
High School Diploma -
Technical College High School
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