Abdoul Sawadogo

Facilitated communication between end users and business support teams to gather essential data.

Installed, configured, and troubleshot network infrastructure components, enhancing data transmission and security.

Administered user accounts, email services, and file permissions to maintain data integrity.

Provided technical assistance for enterprise applications via email and phone.

Managed escalation requests, delivering timely updates to all involved parties.

Documented issues and solutions through a ticketing system, ensuring clarity in communication.

Oversaw support operations, troubleshooting technical issues and managing technology upgrades for optimal availability.

Instructed personnel on effective use of office automation systems and network tools.