Abigail Calungcagin
Philadelphia
Summary
Detail-oriented and highly organized Office Administrator with over 5 years of experience managing administrative operations, coordinating staff, and supporting senior leadership in healthcare and office environments. Skilled in scheduling, billing, HR onboarding, records management, and process improvement. Recognized for streamlining workflows, maintaining compliance, and delivering exceptional customer service. Proficient in Microsoft Office Suite, EMR systems, and team coordination.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Administrator
The Renfrew Center
10.2022 - Current
- Manage daily administrative operations, including phone inquiries, email correspondence, appointment scheduling, and document preparation.
- Generate detailed reports, process patient billing, verify insurance, and oversee invoicing procedures, ensuring 100% accuracy in financial records.
- Supervise and train an administrative assistant, enhancing team productivity and workflow efficiency.
- Collaborate with HR to recruit, onboard, and train new therapists, counselors, and clerical staff.
- Maintain patient records in compliance with HIPAA regulations, using EMR systems.
- Act as the primary liaison for patients and families regarding insurance benefits and financial obligations.
- Manage patient census and electronic billing procedures.
- Coordinate scheduling for 15 or more patient appointments per week, without conflicts or delays.
Milieu Manager
Center For Discovery
Greenwich
03.2020 - 10.2022
- Oversaw clinical milieu operations, ensuring a safe, HIPAA-compliant, and therapeutic environment.
- Managed patient intake, assessment, and discharge documentation in collaboration with treatment teams.
- Coordinated meetings, recorded and distributed minutes, and facilitated effective team communication.
- Handled incoming calls, inquiries, and patient concerns with a focus on a positive customer experience.
- Maintained and audited patient charts to meet compliance and quality standards.
- Managed daily schedules for a team of 12 or more clinical staff to ensure optimal coverage and patient support.
- Reduced chart audit errors through process improvements.
Education
MS - Nutrition / Didactic Program in Dietetics
CUNY Lehman College
Bronx, NY09.2018
BS - Nutrition & Dietetics
CUNY Lehman College
Bronx, NY08.2017
Skills
- Office management and operations
- Staff training and development
- Scheduling and calendar management
- Electronic medical records (EMR) systems management
- Billing and invoicing procedures
- Customer service and relations
- Data entry and records management
- HR support and onboarding
- Budget tracking and reporting
- Microsoft Office Suite proficiency
- Team collaboration tools
- Google Workspace applications
- Adobe Acrobat expertise
- Team building
Certification
- ServSafe Food Handler Certification, 2020
- HIPAA Compliance Training
References
Available upon request
Timeline
Office Administrator
The Renfrew Center
10.2022 - Current
Milieu Manager
Center For Discovery
03.2020 - 10.2022
MS - Nutrition / Didactic Program in Dietetics
CUNY Lehman College
BS - Nutrition & Dietetics
CUNY Lehman College
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