Abigail Jones
Collegeville
Summary
Results-oriented professional with extensive experience in branch operations. Skilled in profitability analysis and customer relationship management. Committed to fostering team growth and driving revenue through strategic initiatives and strong customer connections.
Overview
6
6
years of professional experience
Work History
Flagship Branch Manager
Enterprise Rent-A-Car
Doylestown
07.2025 - Current
- Lead all branch operations for a flagship location overseeing profitability, customer experience, employee development, and fleet management
- Drove revenue to become the most profitable branch in the Philadelphia region
- Developed team members through coaching and mentorship resulting in multiple promotions
- Achieved the highest flagship customer service score in the Philadelphia group multiple times
Branch Manager
Enterprise Rent-A-Car
Wayne
02.2023 - 07.2025
- Fostered long-term customer relationships that improved retention and satisfaction
- Developed talent pipeline by mentoring 5 assistants who were promoted to larger branches based on branch performance
- Cultivated relationships with local dealerships and body shops, contributing to 10% branch growth
- Achieved highest customer service score over 3-month period for 5 consecutive months
Assistant Manager
Enterprise Rent-A-Car
King of Prussia
10.2021 - 02.2023
- Enhanced fleet utilization and managed inventory process
- Secured accounts receivable from local dealers and body shops
- Trained and mentored new employees
Management Trainee
Enterprise Rent-A-Car
Wayne
01.2021 - 10.2021
- Completed enterprise management trainee program, gaining foundational knowledge in business operations
- Developed expertise in customer service, sales, and business development, enhancing operational management skills
Education
Bachelor of Arts - Counseling And Human Services
University of Scranton
Scranton, PA05-2020
Skills
- Branch operations
- Profitability analysis
- Customer service
- Employee development
- Fleet management
- Customer relationship management
Timeline
Flagship Branch Manager
Enterprise Rent-A-Car
07.2025 - Current
Branch Manager
Enterprise Rent-A-Car
02.2023 - 07.2025
Assistant Manager
Enterprise Rent-A-Car
10.2021 - 02.2023
Management Trainee
Enterprise Rent-A-Car
01.2021 - 10.2021
Bachelor of Arts - Counseling And Human Services
University of Scranton