Summary
Work History
Education
Skills
Awards
Timeline
Generic

Abigail Mercado

Philadelphia

Summary

Knowledgeable Bilingual Certified Medical Assistant with exceptional background over 6+ years handling intensive clinical environments. Quality-driven and safety oriented with excellent interpersonal and relationship building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care.

Work History

MA

Castor Pediatrics
03.2025 - Current
  • Ensured that all medical charts were complete prior to each patient's visit.
  • Collected laboratory specimens for diagnostic testing.
  • Helped maintain a clean environment throughout the facility by cleaning exam rooms between patients or restocking supplies when needed.
  • Prepared treatment rooms before each patient visit by stocking them with necessary supplies and instruments.
  • Conducted routine office administrative tasks such as filing paperwork or completing forms on behalf of patients.
  • Monitored and recorded vital signs.
  • Assisted with minor surgical procedures.

Employee

McDonalds
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked effectively in team environments to make the workplace more productive.
  • Assisted with customer requests and answered questions to improve satisfaction.

Sales Associate/Front End Supervisor

Ross
  • Processed refunds and exchanges according to company policy.
  • Trained new cashiers on proper use of registers and store policies.
  • Coordinated with other departments when additional support was needed during peak hours.
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Performed daily opening and closing procedures for the register area.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
  • Assisted customers with locating items within the store when requested.

Pharmacy Technician

Walmart
  • Managed filing of prescriptions, both electronically and manually.
  • Assisted pharmacists in filling prescriptions accurately and efficiently.
  • Organized work areas so that everything was easily accessible when needed.
  • Received payment from customers and processed credit card transactions when necessary.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Provided education materials about medications to patients upon request.
  • Assisted in training new employees on pharmacy procedures.
  • Monitored inventory levels of commonly used drugs and placed orders when necessary.
  • Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
  • Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.
  • Restocked shelves with new supplies of medications as needed.

Medical Assistant

Richard H. Kaplan M.D., P.C
  • Organized patient charts before each day's clinic sessions began.
  • Filed insurance claims forms in accordance with applicable regulations.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Educated patients on healthcare topics such as nutrition and disease prevention methods.
  • Maintained accurate records of patient medical histories, vital signs, treatments provided, test results, medication dosages.
  • Monitored compliance with state laws regarding the prescribing of narcotics for chronic pain management purposes.
  • Performed physical assessments to determine the source of pain and develop a plan of care with appropriate interventions.
  • Provided emotional support to patients who were dealing with chronic or debilitating pain issues.
  • Provided comprehensive pain management services to patients in an outpatient setting.
  • Coordinated referrals for specialty consults or additional testing when necessary.

Physician Aid

Richard H. M.D., P.C
  • Maintained accurate records of patient progress, including vital signs, range-of-motion measurements and other relevant information.
  • Prepared treatment rooms prior to patient arrivals by cleaning surfaces, stocking supplies and ensuring all safety protocols are followed.
  • Conducted exercises with patients as prescribed by the physical therapist in order to improve strength and flexibility.
  • Assisted physical therapists in developing treatment plans for patients.
  • Provided massage therapy to patients under the supervision of a licensed physical therapist.
  • Assisted physical therapists with patient treatments by setting up equipment, preparing patients for treatment and providing support throughout the session.
  • Educated patients on how to properly perform home exercises as instructed by the physical therapist.

Secretary

Greenmount Cemetery
  • Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
  • Worked with cross-functional teams to achieve goals.
  • Recognized by management for providing exceptional customer service.
  • Updated and maintained databases with current information.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Completed day-to-day duties accurately and efficiently.

MA

Einstein Pediatric
  • Recorded vital signs such as height, weight, blood pressure, temperature, pulse rate, and respiration rate.
  • Maintained a clean and organized environment in the clinic area.
  • Performed basic laboratory tests.
  • Collected, labeled and stored laboratory specimens properly prior to testing.

MA

Oak Street Health
  • Administered injections, medications and treatments as directed by the physician.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Collected samples from patients for laboratory testing purposes.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.

Education

High School -

Maritime Academy Charter High School

Career Institute - MA

Brightwood career institute

Skills

  • Customer service
  • Cashier
  • Proficient in organizing files
  • Helping people
  • Communication and leadership
  • Triaging patients
  • Phlebotomy
  • Giving vaccines
  • Assist physicians with IUD and Nexplanon removal
  • Sanitize, organize exam rooms and medical equipment
  • Document vitals and health history for patients in clinical charting
  • Preparing patients for examinations
  • Perform quantaflos
  • Perform ekg
  • Perform a1c’s
  • Perform spiros
  • Perform zio patch placements
  • Perform bilirubins
  • Patient care
  • Dependable and responsible
  • PPE use

Awards

  • Perfect Attendance, 2016/2017
  • Merit Acknowledgment for Love of Helping
  • Dean's List, 3.50-3.99
  • Honor's, 2016
  • Spanish Class, 2016

Timeline

MA

Castor Pediatrics
03.2025 - Current

Employee

McDonalds

Sales Associate/Front End Supervisor

Ross

Pharmacy Technician

Walmart

Medical Assistant

Richard H. Kaplan M.D., P.C

Physician Aid

Richard H. M.D., P.C

Secretary

Greenmount Cemetery

MA

Einstein Pediatric

MA

Oak Street Health

High School -

Maritime Academy Charter High School

Career Institute - MA

Brightwood career institute

Similar Profiles

CREATE PROFILE
Abigail Mercado