Abigail Santiago
York
Summary
Dynamic waitress with proven success at Round The Clock Diner, excelling in customer service and team collaboration. Expertly managed high-pressure shifts while maintaining cleanliness and organization. Leveraged strong multitasking abilities to enhance guest experiences and implemented feedback for menu improvements, resulting in increased customer satisfaction.
Overview
8
8
years of professional experience
Work History
Waitress
Round The Clock Diner
York,Pa
04.2018 - Current
- Provided support in delivering outstanding customer service to improve dining experiences.
- Processed orders quickly and accurately using point-of-sale systems.
- Maintained cleanliness and organization in dining and kitchen areas.
- Collaborated with kitchen staff to facilitate timely food delivery.
- Addressed customer inquiries and resolved concerns to enhance satisfaction.
- Managed cash and credit transactions with accuracy and responsibility.
- Implemented customer feedback for menu enhancements.
- Handled busy shifts with composure, maintaining high service standards.
- Demonstrated strong multitasking skills by balancing multiple tables and orders while ensuring prompt service.
- Kept dining area clean and inviting to promote positive guest experiences.
- Remained calm when addressing difficult customers or in high-pressure situations.
Education
GED - Dental Assistant
YTI Career Institute
York, PA05-2017
Skills
- Strong multitasking
- Greeting guests
- Team collaboration
- Customer service
Timeline
Waitress
Round The Clock Diner
04.2018 - Current
GED - Dental Assistant
YTI Career Institute