Dynamic server with a strong work ethic and a commitment to high-quality client service at Shannondell At Valley Forge. Expert in cash handling and guest engagement, I consistently enhanced customer satisfaction through personalized service and efficient teamwork, ensuring seamless dining experiences even during peak hours.
Overview
3
3
years of professional experience
Work History
Server/Host
Shannondell At Valley Forge
09.2022 - 10.2025
Delivered exceptional customer service by promptly addressing guest needs and preferences.
Collaborated with kitchen staff to ensure timely and accurate meal preparation and delivery.
Managed multiple tables simultaneously, maintaining high standards of efficiency during peak hours.
Trained new servers on menu items, service protocols, and effective communication techniques.
Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cultivated warm relationships with regular customers.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
High School Diploma -
Daniel Boone High School
Birdsboro, PA
06-2026
Skills
Strong work ethic
High-quality client service
Cash handling
Guest engagement
Interests
Exploring famous landmarks, historical sites, and cultural attractions in a new destination
Sharing travel tips, recommendations, and insights with fellow enthusiasts