Abigail Ulrich
Doylestown
Summary
Results-driven retail and customer experience professional with progressive leadership experience in high-volume environments, including roles with The Walt Disney Company. Proven track record of driving sales growth, improving guest satisfaction, and leading teams to exceed operational goals through strong business analysis, team development, and exceptional guest service.
Overview
7
7
years of professional experience
Work History
Retail Associate
Bath & Body Works
01.2021
- Ran daily operations and contributed to team sales goals in a fast-paced retail environment.
Merchandise Cast Member
Walt Disney World
Orlando, FL
09.2025 - Current
- Serve 20,000+ guests per shift in a high-volume flagship retail location, consistently delivering exceptional service.
- Maintain 98%+ transaction accuracy while handling high-volume cash and POS operations under pressure.
- Contribute to team performance in a location generating multi-million-dollar annual revenue.
- Resolve guest concerns using de-escalation techniques, improving satisfaction and reducing escalations.
- Collaborate with team members to support efficient operations during peak periods with heavy daily foot traffic.
- Engage with international guests, enhancing communication and driving positive purchasing experiences.
Merchandise Associate
HomeGoods
Doylestown, PA
03.2025 - 08.2025
- Assisted 200+ customers daily, driving repeat business through personalized service.
- Supported store organization and merchandising standards, contributing to improved sales floor efficiency.
- Helped reduce shrink through proactive customer engagement and awareness practices.
- Maintained consistent service across in-store and phone channels, supporting overall customer satisfaction.
Lead Sales Supervisor (Temporary)
Bath & Body Works
Warrington, PA
08.2023 - 10.2024
- Led a team of 3–12 associates per shift, consistently meeting or exceeding daily sales goals.
- Contributed to increased store sales performance (up to ~10–15% during peak periods) through coaching and motivation.
- Analyzed sales data and identified trends to improve product placement and sales strategies.
- Maintained 50–65% conversion rates, outperforming typical retail benchmarks.
- Leveraged sales data and trend analysis to optimize product placement and promotional strategy.
- Delivered real-time coaching that improved team productivity, engagement, and sales performance.
- Resolved customer issues efficiently, strengthening loyalty and brand perception.
Keyholder
Bath & Body Works
Warrington, PA
10.2021 - 08.2023
- Managed store operations, including cash handling of $4K–$12K+ per shift with full accountability.
- Oversaw daily execution for teams of 3–12 associates, ensuring alignment with sales targets.
- Supported inventory and merchandising execution to maintain in-stock position and sales readiness.
- Fostered a positive team culture, contributing to ~20% sales growth through increased associate engagement.
- Acted as manager-on-duty, handling escalations and operational decision-making.
Retail Associate
The Total Animal
01.2019 - 01.2020
- Managed transactions and maintained store organization while assisting customers with product selection.
Education
Associate of Business Administration - Marketing Management
Bucks County Community College
Newtown, PA2027
Timeline
Merchandise Cast Member
Walt Disney World
09.2025 - Current
Merchandise Associate
HomeGoods
03.2025 - 08.2025
Lead Sales Supervisor (Temporary)
Bath & Body Works
08.2023 - 10.2024
Keyholder
Bath & Body Works
10.2021 - 08.2023
Retail Associate
Bath & Body Works
01.2021
Retail Associate
The Total Animal
01.2019 - 01.2020
Associate of Business Administration - Marketing Management
Bucks County Community College