Abimael Ramos - Vera
Lancaster
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
Work History
Food Runner
PF Changs Restaurant
Dallas
11.2011 - 06.2012
- Followed proper sanitation guidelines when handling food products.
- Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
- Managed multiple food orders simultaneously, prioritizing based on cooking time and customer needs.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Maintained a clean and organized work area throughout shift operations.
- Assisted servers in setting up tables for guests.
- Stocked service stations with ice, napkins and straws.
- Ensured that all orders were correct before leaving the kitchen area.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Assisted in training new staff members on restaurant operations and procedures.
Assistant Manager
Ranonis pizza
North Dartmouth
06.2007 - 09.2011
- Ensured compliance with safety regulations and company policies.
- Collaborated with management on developing strategic plans for achieving business goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
- Managed multiple food orders simultaneously, prioritizing based on cooking time and customer needs.
- Maintained a clean and organized work area throughout shift operations.
- Resolved guest complaints to maintain complete customer satisfaction.
- Assisted in training new staff members on restaurant operations and procedures.
Crew Memeber/Asistant Maneger
G&S Pizza
New Bedford
04.1997 - 06.2009
- Assisted management team with inventory counts of food products and beverage supplies.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Education
GED -
Windham School District
Austin, TX12-2016
Skills
- Customer service
- Work area organization
- Communication skills
- Training support
- Food handling
- Food allergy awareness
- Kitchen communication
- Table bussing
- Menu memorization
- Strong teamwork
- Performance improvement
- Hospitality service expertise
- Safe food handling
- Anticipating customer needs
- Cleanliness
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Portuguese
Limited
References
References available upon request.
Timeline
Food Runner
PF Changs Restaurant
11.2011 - 06.2012
Assistant Manager
Ranonis pizza
06.2007 - 09.2011
Crew Memeber/Asistant Maneger
G&S Pizza
04.1997 - 06.2009
GED -
Windham School District
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