Abyakta Dhakal
Lancaster
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Care Giver
Care Giver's America
01.2023 - 01.2024
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Transported clients to and from medical appointments with safety and efficiency.
- Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
- Assisted with daily living activities, running errands, and household chores.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained entire family's schedule and organized events.
- Built strong relationships with clients to deliver emotional support and companionship.
School Leadership Programs Participant
SLP Nepal
01.2021 - 07.2022
- Overseeing students on a significant project
- Proved successful working within tight deadlines and a fast-paced environment.
- Passionate about learning and committed to continual improvement.
- Developed and maintained courteous and effective working relationships.
- Cultivated interpersonal skills by building positive relationships with others.
- Provided professional services and support in a dynamic work environment.
Marketing Club Front Desk Customer Service
Millersville University
05.2022 - 05.2022
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Promptly responded to inquiries and requests from prospective customers.
Small Business Project Participant
Millersville University
04.2022 - 04.2022
- Helped business owners sell and market their recyclable, handcrafted products
- Created and managed community events and customer promotions.
- Implemented business intelligence solutions to increase operational efficiency.
Waitress/Customer Service Representative
Namaste Resturant
11.2021 - 03.2022
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Processed orders and sent to kitchen employees for preparation.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Education
Business - Marketing
Millersville University
04.2025
High School Diploma -
United Academy
03.2021
Skills
- Scheduling and Coordinating
- Typing Speed
- Computer Skills
- Patience Maintenance
- Data Evaluation
- Customer Retention Strategies
Projects And Participations
- Basketball Captain - Best 3 Point Scorer Award
- Women Boxing Bronze Champion
- Good Leadership Certification from a program
Languages
Nepali
Full Professional
Timeline
Care Giver
Care Giver's America
01.2023 - 01.2024
Marketing Club Front Desk Customer Service
Millersville University
05.2022 - 05.2022
Small Business Project Participant
Millersville University
04.2022 - 04.2022
Waitress/Customer Service Representative
Namaste Resturant
11.2021 - 03.2022
School Leadership Programs Participant
SLP Nepal
01.2021 - 07.2022
Business - Marketing
Millersville University
High School Diploma -
United Academy
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