Microsoft
Abylene Richards
Flight Attendant / Sanitation And Environmental Inspector
Panama City
Summary
Experienced professional in customer service and safety protocols. Strong focus on teamwork and adaptability for smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication. Calm and approachable demeanor fosters trust and cooperation among colleagues and passengers. Personable and dedicated with a deep understanding of environmental science and sustainability principles. Knowledgeable in environmental regulations and impact assessments. Proficient in data analysis and project management. Committed to implementing effective environmental strategies for positive impact on ecosystems and communities.
Overview
12
12
years of professional experience
2025
2025
years of post-secondary education
3
3
Languages
Work History
Flight Attendant
COPA
Panama City, Provincia de Panama
10.2022 - Current
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
- Assisted in managing passenger conflicts with diplomacy and professionalism, maintaining peaceful cabin environment.
Environmental Consultant
GSL PANAMA
08.2022 - 09.2022
- Played a key role in helping clients achieve corporate sustainability goals by providing strategic advice and support based on industry-leading expertise.
- Improved environmental compliance by conducting thorough site assessments and developing comprehensive remediation plans.
- Carried out environmental impact assessments (EIAs) for proposed major new developments such as industrial plants, roads, electricity pylons, and wind farms.
- Evaluated existing energy consumption patterns, identifying opportunities for improved efficiency and cost savings for clients.
Administrative Assistant Manager
DASH BPO
Panama City, Provincia de Panama
03.2022 - 08.2022
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Collaborated with team members to complete projects on time and within budget constraints.
- Managed executive calendars to strategically coordinate meetings and appointments.
- Monitored office supplies to order and replenish stock when necessary.
- Improved office efficiency by implementing color-coded filing system and introducing additional time-saving measures.
- Optimized workflow efficiency by organizing and maintaining an up-to-date filing system for easy access to critical documents.
- Prepared and analyzed expense reports to achieve cost savings of over $10000.
Executive Receptionist/Assistant
Comiste
04.2021 - 08.2021
- Scheduled office meetings and client appointments for staff teams.
- Multitasked effectively, prioritizing competing demands from multiple executives without compromising productivity or attention to detail.
- Handled complaints and questions, and re-directed calls to other team members.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Increased efficiency by implementing new processes and providing administrative support to management.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Assisted human resources department with onboarding new employees providing necessary orientation materials when required.
Administrative
Madais Beauty/Healthy Green Bar
01.2015 - 12.2019
- Company Overview: Family-Owned Business
- Control, supervision, and monitoring of supplies
- Recruitment
- Store Management
- Payroll
- Sales
- Family-Owned Business
- Oversaw administrative staffing by recruiting, interviewing and onboarding new personnel.
Intern
Ministry of Health
01.2019 - 03.2019
- Control, supervision, and monitoring of food production establishments
- Public Health Monitoring
- Water quality and environment
- Census
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
- Prepared project presentations and reports to assist senior staff.
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
Executive Assistant
LG Electronics Panama
03.2014 - 11.2014
- Controller personal assistant
- Registration and modification of GERP system clients
- Filter and direct phone calls and distribute correspondence
- Organize and maintain office file systems
- Arrange trips and accommodation
- Drafting and control of documentation
Customer Service Agent
Integrity Solutions/Sprint
08.2013 - 02.2014
- Company Overview: Finance Services
- Sales
- Bill collection
- Technical Service
- Customer service in general
- Finance Services
Intern
ACP (Panama Canal)
11.2012 - 12.2012
- Laboratory analysis
- Collection and handling of samples
- Laboratory environmental monitoring
- Database update
Education
Master's Degree - Business Administration with Emphasis on Project Management
01.2021 - Current
In progress
Bachelor's degree - Sanitation and Environment
02-2021
Engineering Technician - Specialization in Sanitation and Environment
Industrial Safety and Professional Risk Levels - Basic, medium, and advanced
Supply Chain Elements - undefined
Biosecurity Guidelines for Tourism Sector Companies Post Pandemic - undefined
Environmental Protection - undefined
Bachelor of Science - emphasis on technology
GPA: Third Place of Honor
Skills
Conflict resolution
undefinedOpen To Relocation
True
Personal Information
Driving License: C
Knowledge
Full office package, QuickBooks, GERP, SAP, Advanced, Native
Software
Timeline
Flight Attendant - COPA
10.2022 - Current
Environmental Consultant - GSL PANAMA
08.2022 - 09.2022
Administrative Assistant Manager - DASH BPO
03.2022 - 08.2022
Executive Receptionist/Assistant - Comiste
04.2021 - 08.2021
Ministry of Education - Master's Degree, Business Administration with Emphasis on Project Management
01.2021 - Current
Intern - Ministry of Health
01.2019 - 03.2019
Administrative - Madais Beauty/Healthy Green Bar
01.2015 - 12.2019
Executive Assistant - LG Electronics Panama
03.2014 - 11.2014
Customer Service Agent - Integrity Solutions/Sprint
08.2013 - 02.2014
Intern - ACP (Panama Canal)
11.2012 - 12.2012
Panama University of Technology (UTP) - Engineering Technician, Specialization in Sanitation and Environment
National Institute of Vocational Training and Training for Human Development (INADEH) - Industrial Safety and Professional Risk Levels, Basic, medium, and advanced
National Institute of Vocational Training and Training for Human Development (INADEH) - Supply Chain Elements,
National Institute of Vocational Training and Training for Human Development (INADEH) - Biosecurity Guidelines for Tourism Sector Companies Post Pandemic,
National Institute of Vocational Training and Training for Human Development (INADEH) - Environmental Protection,
Saint Anthony School - Bachelor of Science, emphasis on technology
Ministry of Education - Bachelor's degree, Sanitation and Environment
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