Adam Brandon
Harrisville
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
County Market Grocery
08.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Dunkin' Donuts
08.2017 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Science - Computer Science
Slippery Rock University of Pennsylvania
Slippery Rock, PA12-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Computer proficiency
- Conflict resolution
- Microsoft Office Suite
- Technical support
- Building rapport
- De-escalation techniques
Timeline
Customer Service Representative
County Market Grocery
08.2022 - Current
Customer Service Representative
Dunkin' Donuts
08.2017 - 08.2022
Bachelor of Science - Computer Science
Slippery Rock University of Pennsylvania
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