Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Delinquency Coordinator
Home365 Property Management
02.2024 - 10.2024
Promoted from Delinquency Coordinator/Collections to be team lead and first point of contact for the entire department
Trained and mentored new hires to the Delinquency department
Continued Delinquency Coordinator roles in Detroit, Chicago, Philadelphia, Atlanta, and Las Vegas
Responsible for approximately 3,000 units/tenants
Delinquency Coordinator/Collections
Home365 Property Management
11.2023 - 02.2024
Continued with Delinquency Coordinator responsibilities in Detroit, Pittsburgh, and added Central PA due to performance in existing regions
Was solely responsible for collecting funds from previous clients that still owed Home365 money
Reported delinquent client balances to credit agencies
Examined balance sheets and annual statements to ensure the amount owed for accuracy
Responsible for approx
1,500 units/tenants
Delinquency Coordinator
Home365 Property Management
10.2022 - 11.2023
Handled eviction filings on tenants in Detroit and Pittsburgh
Communicated with tenants about balance discrepancies and eviction updates
Attended court hearings
Responsible for approx
1,000 units
Customer Service/Sales Representative
Specialty Products and Insulation
01.2021 - 09.2022
Managed and tracked inventory in the warehouse
Communicated with clients on what materials were needed and where
Problem solved for clients when materials were not in stock
Delivered materials to job sites
Reconfigured warehouse due to inefficiency
Education
B.S. - Business Administration
Lebanon Valley College
Annville, PA
05.2020
Skills
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Multitasking
Critical thinking
Calm under pressure
Friendly, positive attitude
Certification
Green Dot Certification Title XI, 03/2018, 05/2020, Trained in how to deal with cases of Sexual Assault and Domestic Violence., Learned how to identify situations and who to report them to., 6-hour class to be able to get certified.
Campus Involvement
Lebanon Valley College, Varsity Men's Soccer, 08/2016, 11/2019, Team member for 3 years., Could not play 4th year due to injuries., Team manager for final sports season., Spent extra time setting up and cleaning up practice., Made sure we had all equipment for games.
Timeline
Senior Delinquency Coordinator
Home365 Property Management
02.2024 - 10.2024
Delinquency Coordinator/Collections
Home365 Property Management
11.2023 - 02.2024
Delinquency Coordinator
Home365 Property Management
10.2022 - 11.2023
Customer Service/Sales Representative
Specialty Products and Insulation
01.2021 - 09.2022
B.S. - Business Administration
Lebanon Valley College
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