Adam Moore
Philadelphia,PA
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, recognized as a top sales performer at Adelina's Bar and Restaurant. Proven ability to enhance guest engagement through suggestive selling and effective problem-solving, ensuring memorable dining experiences in high-volume environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server/Bartender/Shift Manager
Adelina's Bar and Restaurant
04.2022 - Current
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently during peak hours, enhancing dining experience.
- Collaborated with kitchen staff to coordinate timely food delivery and presentation.
- Trained new servers on menu knowledge and service protocols, improving team performance.
- Resolved customer complaints swiftly, maintaining positive relationships and loyalty.
- Developed wine pairing suggestions to enhance meal selections and increase sales.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Yearly sales leader 3 consecutive years
Server/Bartender
Iron Hill Brewery (defunct)
03.2018 - 03.2022
- Delivered exceptional customer service in fast-paced dining environment.
- Maintained thorough knowledge of menu items and daily specials to enhance guest experience.
- Efficiently processed orders using point-of-sale systems, ensuring accuracy and prompt service.
- Collaborated with kitchen staff to ensure timely food preparation and presentation quality.
- Trained new servers on operational procedures and best practices for customer engagement.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Top 10 sales (#6) all time for the corporation
Server
Paris Bistro (defunct)
02.2017 - 01.2018
- Provided exceptional customer service in fast-paced dining environment.
- Assisted with menu knowledge, ensuring accurate order taking and delivery.
- Collaborated with kitchen staff to expedite food service during peak hours.
- Maintained cleanliness and organization of dining area and service stations.
- Managed cash register operations, processing payments efficiently and accurately.
- Developed rapport with regular customers, enhancing overall guest experience.
- Top sales person 6 consecutive months
Host/Server
Berucci's Bar and Grill (defunct)
05.2016 - 03.2017
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system effectively to maximize seating efficiency.
- Communicated wait times clearly to guests, enhancing their dining experience.
- Collaborated with servers and kitchen staff for smooth service flow.
- Assisted in maintaining cleanliness and organization of dining areas.
- Trained new hosts on procedures and customer service standards.
- Managed between 50-100 covers per night
Education
No Degree - Psychology
Community College of Philadelphia
Philadelphia, PA06-2027
High School Diploma -
Northeast High School
Philadelphia, PA05-2003
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Hospitality service expertise
- Memory retention
- Customer service
- Menu memorization
- Food running
- High volume dining
- Suggestive selling
- Point of sale operation
- Allergy awareness
- Multitasking Abilities
- High energy and stamina
- Team leadership
- Problem-solving
- Cool under pressure
- Excellent communication
Certification
- RAMP Training - 2024-2026
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Server/Bartender/Shift Manager
Adelina's Bar and Restaurant
04.2022 - Current
Server/Bartender
Iron Hill Brewery (defunct)
03.2018 - 03.2022
Server
Paris Bistro (defunct)
02.2017 - 01.2018
Host/Server
Berucci's Bar and Grill (defunct)
05.2016 - 03.2017
No Degree - Psychology
Community College of Philadelphia
High School Diploma -
Northeast High School