Adam J. Cummins

Route driver for four years servicing customers with facility products, uniforms and selling. Eight years with Tile and Carpet division cleaning various building inside and out while providing excellent customer service including upselling, communications, and handling all customer issues good or bad to make sure the customer is happy. About eight years as an Ultra Clean Specialist including excellent customer service, training partners, machine maintenance, scheduling, running routes, problem solving and responsible for every route drivers success.

Answered inbound calls to greet and assist customers with various needs and questions. Researched assistance requested and offered accurate information to resolve issues and respond to inquiries. Resolved customer inquiries, complaints, and issues providing insightful solutions. Offered products and services to meet customer needs and goals. Handled escalated callers to reach positive outcomes.

Responsibilities for building (picking and packing) pallets using truck riders for grocery stores and small businesses throughout the area. Forklift duties including receiving and shipping of pallets. Work is done in dry, cooler and freezer areas. Check inventory on computers for out-of-stock products.

Duties include delivering and stocking of vending products to various businesses throughout the tri-state area. Forklift duties included receiving and unloading products in the warehouse. Responsibilities also include stocking and loading delivery trucks.

Six months as a sales associate with duties including selling video games and systems and responsible for maintaining the cleanliness of the store. Two and a half years as assistant manager with duties including receiving products, selling warranty information and opening and closing the store.