Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Software
Certification
Interests
Language learner. Avid reader. Fit enthusiast. Counselor.
Timeline
AdministrativeAssistant
Adan Guillen

Adan Guillen

ESL And TEFL Professor /Customer Experience Specialist/Sales Consultant
Panamá City

Summary

Dynamic facilitator with a proven track record of engaging and motivating diverse groups in various settings. Successfully led numerous workshops that empower participants to acquire valuable insights and skills, fostering collaboration and growth. Expertise in strong communication and organizational abilities enhances the overall learning experience, ensuring impactful outcomes for all involved. Committed to creating inclusive spaces that inspire active participation and continuous improvement.

Overview

14
14
years of professional experience
1
1
Certification
4
4
Languages

Work History

ESL Facilitator

El Colegio de Panamá
03.2020 - 07.2025
  • Tasks:
  • In charge of creating innovative lesson plans for different topics.
  • Constant vigilance of children’s English learning progress.
  • Use of different online platforms for students’ learning growth.
  • Project-based learning activities creator.
  • Differentiation activities provider for a broader understanding of English topics.
  • Enhanced program effectiveness by collaborating with colleagues to review and revise curriculum content regularly.
  • Increased participant engagement by incorporating interactive activities and group discussions into sessions.
  • Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.

ESL Facilitator

Oxford International School
02.2017 - 03.2020
  • Tasks:
  • In charge of creating innovative lesson plans for a variety of English language elements, and Science.
  • Reviewer of students’ knowledge acquisition through a variety of learning tools.
  • Administrator of students’ curriculum content throughout the school year.
  • Conciliator of a variety of special need cases that required deeper assistance.
  • Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
  • Identified areas in need of improvement and implemented solutions.
  • Contributed to improved team performance by facilitating workshops on communication, collaboration, and problem-solving techniques.

Dispatch and Customer Service Advisor

LG Electronics
01.2014 - 01.2017
  • Tasks:
  • In charge of contacting Canadian customers to arrange technician visits throughout the region.
  • In charge of cataloguing home appliances parts for future reference.
  • Organizer of insurance companies’ availability and effectiveness with clients.
  • Informed clients of policies and procedures.
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Contributed to team meetings with valuable input, fostering a collaborative work environment.

Sales Specialist

Smart BPO
03.2012 - 12.2013
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Increased sales revenue by developing and implementing strategic sales plans.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built strong client relationships through consistent communication and effective problem solving.

Customer Service Representative

Star Contact
02.2011 - 12.2012
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Master - English Linguistics with TESOL

QLU University
Panama City
12-2026

Certificate - English Language And Literature

EF Language Abroad (C2)
International
08-2025

English Centered High School Facility Professor Degree - Teaching English As A Second Language

Universidad De Panamá
Panama City
01.2022

English as a Second Language Degree/ EAL Technical Degree - Language Interpretation And Translation

Universidad De Panamá
Panama City
01.2019

Skills

Facilitation techniques

Accomplishments

  • EF Language Abroad C2 Certificate.
  • NEASC Certified Complier.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Additional Information

Avid learner with a passion for acquiring new languages and expanding cultural understanding. Dedicated and detail-oriented analyst with a strong ability to interpret and synthesize new information efficiently. Committed to helping others through collaboration, support, and knowledge sharing. Devoted to personal well-being and discipline, consistently integrating physical exercise into daily routines to maintain focus, energy, and resilience.

Software

Microsoft Excel, Word, PowerPoint, Canva, Photoshop, Illustrator, and assorted creative tools

Certification

EF STAT Certification

Interests

Reading, Language Learning, Empathy, and Training

Language learner. Avid reader. Fit enthusiast. Counselor.

Reliable, adaptable, and highly motivated professional with a strong work ethic and a proactive approach to problem-solving. Known for excellent communication skills, teamwork, and a continuous drive for learning and improvement. Brings a positive attitude, attention to detail, and a commitment to achieving high standards in every task.

Timeline

EF STAT Certification

08-2025

ESL Facilitator

El Colegio de Panamá
03.2020 - 07.2025

ESL Facilitator

Oxford International School
02.2017 - 03.2020

Dispatch and Customer Service Advisor

LG Electronics
01.2014 - 01.2017

Sales Specialist

Smart BPO
03.2012 - 12.2013

Customer Service Representative

Star Contact
02.2011 - 12.2012

Master - English Linguistics with TESOL

QLU University

Certificate - English Language And Literature

EF Language Abroad (C2)

English Centered High School Facility Professor Degree - Teaching English As A Second Language

Universidad De Panamá

English as a Second Language Degree/ EAL Technical Degree - Language Interpretation And Translation

Universidad De Panamá
Adan GuillenESL And TEFL Professor /Customer Experience Specialist/Sales Consultant