Addison Ales
State College
Summary
An enthusiastic and dependable professional with a strong customer service, sales, and hospitality background. Known for a friendly, outgoing personality and a genuine passion for helping others, with experience ranging from luxury hotel concierge service to retail sales, and impeccable customer service positions. Skilled in building client relationships, resolving issues with empathy, and collaborating effectively in team environments. Quick to learn, confident under pressure, and dedicated to delivering memorable, high-quality experiences.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front Desk Concierge
Shaner Hotel Group
State College
11.2024 - 12.2025
- Engaged customers through active listening and exceptional interpersonal skills, enhancing overall service quality.
- Took reservations via phone and online to streamline the guest booking process.
- Prepared daily occupancy reports, analyzing room availability and guest feedback.
- Welcomed guests upon arrival, ensuring a positive first impression.
- Cultivated strong relationships with employees to foster a collaborative work environment.
Sales Associate
Appalachian Outdoors
State College
02.2025 - 05.2025
- Engaged customers through professional dialogue to assess needs and preferences.
- Recommended merchandise based on customer desires and located items efficiently.
- Prepared merchandise for sale or rental, ensuring readiness for customers.
- Educated customers on product features and proper usage to enhance sales effectiveness.
- Maintained store cleanliness, organized displays, and stocked shelves to enhance customer experience.
Education
Bachelor of Arts - Public Relations
The Pennsylvania State University
201 Old Main, University Park, PA 1680205-2026
High School Diploma -
Alamo Heights High School
6900 Broadway, San Antonio, TX 7820905-2022
Skills
- Social media management
- Customer service
- Team collaboration
- Communication skills
- Public relations
- Task prioritization
- Content creation
- Social media marketing
- Camera operation
- Digital editing
- Self-motivation
- Reliability
- Adaptability
- Professionalism
Certification
- Small Group Conflict & Collaboration
Timeline
Sales Associate
Appalachian Outdoors
02.2025 - 05.2025
Front Desk Concierge
Shaner Hotel Group
11.2024 - 12.2025
Bachelor of Arts - Public Relations
The Pennsylvania State University
High School Diploma -
Alamo Heights High School
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