Addison Foor
Bedford
Summary
Dynamic Customer Service Representative with a proven track record at Giant Eagle, excelling in conflict resolution and enhancing customer loyalty. Skilled in CRM software and data analysis, I effectively managed escalated calls, ensuring customer satisfaction and fostering strong relationships. Committed to delivering exceptional service and improving user experiences. I handle a lot of cash throughout my day to day basis.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative/ Account
Giant Eagle
11.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Associates - Business Management/ Marketing
Allegany College of Maryland
Cumberland, MDSkills
- Customer service
- Sales support
- Market research
- CRM software
- Data analysis
- Communication skills
- Time management
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Microsoft Excel
- Payment processing
- Complaint resolution
- Customer satisfaction measurement
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Call management
- Paperwork processing
- Team development
- Administrative support
- Staff training
- Prioritization
- Account management
Certification
CPR certified
Timeline
Customer Service Representative/ Account
Giant Eagle
11.2022 - Current
Associates - Business Management/ Marketing
Allegany College of Maryland
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