Addison Reichel
Allentown
Summary
Dynamic Assistant Manager at Texas Roadhouse, excelling in customer service and team leadership. Enhanced operational efficiency through strategic scheduling and effective communication, resulting in improved customer satisfaction. Skilled in problem-solving and fostering a collaborative environment, while mentoring staff to achieve their professional goals.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Texas Roadhouse
Trexlertown, PA
01.2025 - Current
- Trained and mentored staff on best practices for customer service and operational procedures.
- Coordinated scheduling of team members to enhance productivity during peak hours.
- Led team meetings to communicate goals, share updates, and foster a collaborative environment.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Host
Texas Roadhouse
Trexlertown, PA
10.2023 - Current
- Managed guest seating arrangements to optimize flow during peak hours.
- Provided exceptional customer service by greeting and assisting guests promptly.
- Coordinated with servers to ensure timely communication of guest needs.
- Trained new hosts on operational procedures and customer interaction standards.
- Monitored dining room conditions, ensuring cleanliness and ambiance standards were met.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
Education
Bachelor of Arts - Criminal Justice
Kutztown University of Pennsylvania
Kutztown, PA04.2026
Skills
- Customer service
- Time management
- Problem-solving
- Multitasking proficiency
- Team player mentality
- Adaptable to change
- Exceptional communication
Sports
Dancer for 16 years, finishing at Accent School of Dance
Gymnast for 5 years at East Penn Children’s Fitness Academy
Timeline
Assistant Manager
Texas Roadhouse
01.2025 - Current
Host
Texas Roadhouse
10.2023 - Current
Bachelor of Arts - Criminal Justice
Kutztown University of Pennsylvania