Summary
Overview
Work History
Education
Skills
Timeline
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Adeyra Martinez Ramirez

Mount Joy

Summary

Motivated and dependable individual with customer service experience, basic English proficiency and a strong willingness to learn; seeking an entry-level opportunity to contribute and start a new career path.

Overview

4
4
years of professional experience

Work History

Housekeeper

Richmond Cleaning Solutions
06.2023 - 11.2024
  • Disinfected and mopped all offices/floors of facilities.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors; cleaned windows .
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.

Customer Service Manager

Cooproservicios
11.2020 - 01.2023
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Defined clear targets and objectives and communicated to other team members.
  • Cultivated positive rapport with fellow employees to boost company morale and promote retention.
  • Took ownership of customer issues and followed problems through to resolution.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Educated customers on features and benefits of banking products and services.
  • Corresponded with clients through email, telephone, or postal mail.
  • Answered phone promptly and directed incoming calls to correct offices.

Education

Bachelor of Science - Business Administration

Universidad Dominicana O&M
Santo Domingo, Dominican Republic
10-2019

Skills

  • Deep cleaning; chemical cleaning training
  • Relationship building
  • Cross-selling bank loans
  • Customer relations management
  • Team productivity
  • Sales proficiency
  • MS office
  • Complaint resolution

Timeline

Housekeeper

Richmond Cleaning Solutions
06.2023 - 11.2024

Customer Service Manager

Cooproservicios
11.2020 - 01.2023

Bachelor of Science - Business Administration

Universidad Dominicana O&M

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Adeyra Martinez Ramirez