Adie Groft
Fairfield
Summary
Dedicated and highly motivated Patient Access professional with extensive experience supporting Wellspan Health through patient scheduling, registration, insurance verification, and Epic documentation. Recognized for consistently delivering exceptional customer service, training new team members, leading departmental education, and collaborating across multiple Patient Access teams to improve workflows and operational efficiency. Demonstrates strong leadership, attention to Detail, and a commitment to mentoring others while fostering a positive, team-oriented environment. Proven ability to manage competing priorities, adapt to change, and support organizational goals by ensuring efficient operations and delivering high-quality patient care.
Overview
9
9
years of professional experience
Work History
Schegistrar II
Wellspan Health
York
01.2021 - Current
- Assisted patients through inbound call support, providing accurate information and resolving concerns efficiently.
- Monitored and prioritized assigned work queues, coordinating outbound patient calls to schedule appointments while meeting department turnaround times.
- Trained and mentored team members on work queue management, ensuring accuracy, efficiency, and adherence to departmental standards.
- Trained and supported current team members during the transition to our ENT roles, providing hands-on instruction in scheduling workflows, system navigation, and best practices.
- Collaborated with multiple ACC teams to learn and manage department work queues, helping reduce backlogs and ensure timely completion for patient scheduling tasks.
- Trained and onboarded new hires, proving comprehensive instruction on department workflows and systems to ensure a successful transition into their roles.
- Facilitated continuing education sessions for department staff, delivering updates on workflows and policies to support ongoing professional development.
- Selected by the department manager to lead department-wide training on MCC procedures, promoting consistency, accuracy, and adherence to organizational standards.
- Performed quality assurance (QA) reviews to evaluate process compliance, identify improvement opportunities, and maintain developmental quality standards.
- Managed RightFax operations and uploading external physician orders into the Epic system, ensuring timely and accurate documentation.
Unit Secretary-Imaging
Wellspan Gettysburg Hospital
Gettysburg
04.2019 - 01.2021
- Coordinated scheduling for a variety of outpatient diagnostic imaging and specialty procedures, ensuring timely patient access to care.
- Registered patients by completing check-in and check-out processes while maintaining accurate demographic and insurance information
- Verified insurance eligibility and benefits to ensure coverage and minimize scheduling delays.
- Communicated critical imaging call reports to referring physicians and healthcare providers in a timely manner.
- Served as primary point contact for patients, physicians and clinical staff providing exceptional customer service and resolving scheduling concerns.
- Coordinated with technologists and clinical staff to accommodate urgent scheduling requests and optimize patient care.
Registration Specialist II
Wellspan Gettysburg Hospital
Gettysburg
02.2017 - 04.2019
- Registered patients efficiently for outpatient visits, inpatient admissions, and surgical procedures while ensuring a positive patient experience.
- Completed patient check-in and check-out processes with accuracy and professionalism.
- Verified insurance eligibility, benefits, and demographic information to ensure accurate registration and billing.
- Obtained and reviewed required consent forms, medical documentation, and admission paperwork to ensure compliance with hospital policies.
- Maintained confidentiality of protected health information while adhering to HIPAA regulations and organizational standards.
Education
Associates Degree - Business Administration
Harrisburg Area Community College
Harrisburg, PA05-2009
Skills
- Staff training & Onboarding
- Coaching & Mentoring
- Team Collaboration
- Conflict Resolution
- Quality Assurance
- Excellent Verbal & Written Communication
- Compassionate Patient Care
- Multitasking
- Time Management
- Critical Thinking
- Adaptability
- Decision-Making
- Attention to Detail
- Active Listening
- Patient Registration
- Medical Terminology
- Patient scheduling
- Professional Communication
- Microsoft Office Suite (Word, Excel, Outlook, Teams)
Timeline
Schegistrar II
Wellspan Health
01.2021 - Current
Unit Secretary-Imaging
Wellspan Gettysburg Hospital
04.2019 - 01.2021
Registration Specialist II
Wellspan Gettysburg Hospital
02.2017 - 04.2019
Associates Degree - Business Administration
Harrisburg Area Community College