Adrian Ballesteros
Panama City
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Lead Manager
Sales Your House Fast KC
04.2024 - Current
- Built a high-performance team culture through effective leadership techniques such as coaching, mentoring, and empowerment.
- Boosted team productivity by implementing efficient project management strategies.
- Evaluated employee performance regularly, offering constructive feedback and creating tailored development plans for continuous improvement.
- Managed multiple high-priority projects simultaneously, ensuring timely completion of each without compromising quality.
- Collaborated with cross-functional teams to develop innovative solutions that addressed complex business challenges.
Technical Support Executive
Verizon
12.2023 - 04.2024
- Streamlined troubleshooting processes for faster resolution times, improving overall productivity.
- Collaborated with team members to develop new strategies for handling complex technical problems.
- Maintained comprehensive documentation of customer interactions, ensuring seamless handoff between support staff.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
Customer Service Representative
Foundever
02.2023 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Administrative Assistant
ALEXBOILER SERVICES S,A
12.2020 - 12.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Education
Associate of Arts - Graphic Design
Ganexa
Panama12.2027
No Degree - English Certificate
Oxford International North America
San Diego, California10.2022
High School Diploma -
Academia Bilingue Montelimar
Panama Oeste12.2020
Skills
- Operations Management
- Quality Control Management
- Data Analytics
- System optimization
- Mentoring and Coaching
- Team Leadership
- Customer Service
Languages
Spanish
Native language
English
Proficient
C2
Portuguese
Upper intermediate
B2
Timeline
Lead Manager
Sales Your House Fast KC
04.2024 - Current
Technical Support Executive
Verizon
12.2023 - 04.2024
Customer Service Representative
Foundever
02.2023 - 12.2023
Administrative Assistant
ALEXBOILER SERVICES S,A
12.2020 - 12.2021
Associate of Arts - Graphic Design
Ganexa
No Degree - English Certificate
Oxford International North America
High School Diploma -
Academia Bilingue Montelimar
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