Innovative and detail oriented professional with experience in promoting academic, career and social development programs. Possesses excellent communication, problem-solving and organizational skills. Trusted, compassionate, and team oriented professional with a desire to help individuals succeed.
Overview
8
8
years of professional experience
2016
2016
years of post-secondary education
Work History
Program Director, S.M.I.L.E
Opportunity House
04.2025 - Current
Developed and implemented program strategies to enhance outreach efforts, resulting in increased community engagement and participation.
Established partnerships with local organizations to coordinate resources and support for program initiatives.
Conducted regular assessments of program effectiveness through surveys and feedback sessions, driving continuous improvement efforts based on participant input.
Provided ongoing direction and leadership for program operations.
Enhanced program efficiency by streamlining processes and implementing innovative solutions.
Negotiated program contracts and agreements to obtain cost-effective pricing.
Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
Milieu Supervisor II
Children Home of Reading
07.2024 - 01.2025
Managed daily operations to ensure a safe, clean, and nurturing milieu for clients and staff.
Mentored junior staff members by providing guidance on best practices and demonstrating effective leadership techniques.
Collaborated with community partners to provide resources necessary for successful transitions following discharge from the program.
Maintained open lines of communication with family members regarding client progress, treatment goals, and any concerns or updates that arose during treatment sessions.
Implemented crisis intervention strategies as needed to maintain safety within the therapeutic environment.
Promoted positive relationships among clients through group activities focused on social skills development and conflict resolution strategies.
Provided leadership, guidance and support to staff members.
Monitored program performance and outcomes for successful delivery of services.
Advisor
Reading Area Community College
10.2022 - 06.2023
Planned & developed a six week summer program.
Anticipated responses and prepared clear and articulate answers.
Coordinated & facilitated workshops, activities, and field trips to educate and raise awareness
Built and maintained relationships with students to provide ongoing support.
Gathered and assessed attendance data.
Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
School Attendance Specialist
Service Access Management, Inc
08.2017 - 05.2020
Engaged with families to identify any barriers related to school attendance, determine the student’s and family’s needs, and work with local resources to improve the likelihood of school success
Complete evaluation/assessment activities and documentation
Assist in identifying and accessing community resources and providers
Complete and update service plan
Complete referral to appropriate agencies and/or units within SAM
Provide support to student served/family
Participate/collaborate in interagency planning and intervention
Complete monitoring, maintenance, and discharge/transition planning/activities and documentation