Adriana Concepcion
Hellertown
Summary
Experience delivering customer service and administrative excellence, including clerical support and effective marketing. Excels in calendar management, scheduling, data entry, retaining product knowledge and retaining clientele. Dedicated to offering exceptional assistance to team members and clients. Positive and upbeat with strong relationship-building abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hair Stylist/ Social Media & Marketing Manager
Amare Hair Salon
01.2023 - Current
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Contributed to a positive work environment by supporting team members and assisting with tasks (answering phones, booking/rescheduling appointments, collecting payments, and managing inventory and office supplies) as necessary.
- Maintained up-to-date knowledge of industry trends, news, and brand products and launches ensuring relevant styling suggestions for clients.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Educate clients and staff, as brand ambassador, about products for healthy hair based on needs and preferences.
- Mentored stylists and other team members, providing guidance on best practices in customer service, sales techniques, and social media techniques through organized classes.
- Create visually appealing store displays and social media content on various platforms that attract customers and showcase merchandise and services effectively.
Licensed Insurance Agent
HealthPlanOne
08.2022 - 12.2022
- Calculated quotes and educated potential clients on all insurance options.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
- Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
Licensed Insurance Pivot Service/Sales Agent
Optum Health/United Healthcare
08.2021 - 08.2022
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
- Successfully closed sales meeting monthly goals by utilizing effective sales techniques while ensuring clients make an informed decision on all available insurance options.
Education
Master of Science - School Counseling
Capella University
12.2025
Bachelor of Science - Psychology
Capella University
06.2025
License in Cosmetology -
The Beauty Institute
12.2019
High School Diploma -
Pocono Mt.West High School
Pocono Summit, PA01.2016
Skills
- Microsoft Office/ Google Suite
- Customer Service
- Call Center
- Data Entry
- Clerical Duties
- Hair Styling, Coloring, and Maintenance
- Time Management
- Upselling
- Sales/ Retail Sales
- Account Management
Certification
- Cosmetology License, 11/01/19
- Health and Accident Insurance License across several states, 04/01/21
Additional Information
References available upon request.
Timeline
Hair Stylist/ Social Media & Marketing Manager
Amare Hair Salon
01.2023 - Current
Licensed Insurance Agent
HealthPlanOne
08.2022 - 12.2022
Licensed Insurance Pivot Service/Sales Agent
Optum Health/United Healthcare
08.2021 - 08.2022
Master of Science - School Counseling
Capella University
Bachelor of Science - Psychology
Capella University
License in Cosmetology -
The Beauty Institute
High School Diploma -
Pocono Mt.West High School
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