Adriana McGarrity
Faulkner
Mechanicsburg
7
years of professional experience
Experienced Customer Service Representative fluent in English and Type language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Work History
Service Advisor
4 Years 3 Months- Responsible for all clerical aspects of the entire service department.
- Using Excel, Teams, and a company phone, responsible for scheduling vehicle pick ups, service appointments, lot attendants’ shifts, etc. record any relevant customer information such as warranties, insurance, registration, and drivers license.
- Respond to all inbound customers by checking their vehicle into the service drive via CDK, relay services needed to on duty technicians, and verify up to date customer information.
- Make contact with customers via phone or email and discuss the summary of their vehicles diagnosis, discuss service options and sell them whichever service option they choose.
- Process customer payments via CDK or CenPos.
- Discuss warranties with various warranty departments about customer and company cars. Record information about covered vehicle repairs, deductibles, and costs.
Homemaker
2 Years 6 Months- Created supportive environments to foster emotional, social, and intellectual development.
- Assisted with personal care tasks including bathing, dressing, and diapering to promote hygiene and oral health.
- Supervised playtime activities indoors and outdoors while ensuring safety.
- Prepared ingredients by cleaning, cutting, and organizing food items for cooking.
- Washed, peeled, and removed seeds from fruits and vegetables.
Education
High school diploma
Skills
Customer service
Computer skills
Multitasking and organization
Vehicle assessment
Excellent communication
Clerical support
Strong work ethic
Listening skills
Attention to detail
Timeline
Service Advisor
Faulkner
2022.05 - CurrentRead More
Homemaker
Stay at home mom
2019.11 - 2022.05Read More
Agora Cyber Charter School
High school diploma
Read More