Dynamic server with exceptional customer service skills. Experienced in high volume dining, menu memorization, and cash handling. Committed to enhancing guest satisfaction and loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Towne House
Media, PA
02.2024 - Current
Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and loyalty.
Collaborated with kitchen staff to coordinate timely food preparation and order delivery.
Trained new servers on menu items, service standards, and operational procedures to enhance team performance.
Developed strong knowledge of menu offerings, providing recommendations based on guest preferences and dietary needs.
Oversaw cleanliness and organization of dining areas, adhering to health and safety regulations consistently.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Restaurant Hostess
Towne House
Media, PA
09.2022 - 02.2024
Greeted and seated guests, ensuring optimal dining experiences.
Managed reservation system, optimizing table turnover and guest satisfaction.
Coordinated with servers to communicate special requests and dietary restrictions.
Trained new hostesses on customer service standards and operational procedures.