Summary
Overview
Work History
Education
Skills
Additional Information
Software
reading, writting and singing
Timeline
Generic

Adrian Arturo Simpson

Customer Service Agent ( Best Buy )
Calle 17, Rio Abajo, Panama ,8

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
3
years of post-secondary education
1
1
Language

Work History

Customer Service Representative

Foundever
03.2024 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Technical Support Consultant

Alorica
12.2023 - 03.2024
  • Collaborated with cross-functional teams to develop innovative solutions for complex technical problems.
  • Consistently exceeded customer expectations by delivering personalized service tailored to individual needs.
  • Implemented proactive monitoring systems that minimized potential technical issues before escalating into critical incidents.
  • Established strong relationships with clients, fostering trust and loyalty through exceptional communication skills and professionalism.
  • Participated actively in continuous learning opportunities to maintain proficiency in relevant technologies and methodologies.

Education

Forestal Engineer - Agricultural Engineering

Universidad Tecnologica De Panamá
Santa Maria
03.2024 - Current

High School Diploma -

Instituto America
Santa Maria
01.2021 - 11.2023

Skills

  • Customer Service

  • Active Listening

  • Product Knowledge

  • Call Management

Additional Information

salutes, my name is Adrian im a 19 years old youngman that likes money and has a very good POV about life, i enjoy reading and listening music, im a fast learner i often enjoy the learning process avoiding unnecessary error that can block the way to learn, i consider myself as a very fun person with great capacity to learn and also i love having great conversations and listening to other people histories, i put all of my effort in everything that i do because i know that´s the way to become a successful person.

Software

Excel

reading, writting and singing

i like to read poetry in my free time, my favorite writter its called julio cortazar is the best writter that i´ve know and its from argentina, i also write a little bit just some ideas with no form but i think beauty is in the most simple things like thoughs, and for last i play the guitar and i like singing also my favorite bands are the beatles and gorillaz.

Timeline

Customer Service Representative

Foundever
03.2024 - Current

Forestal Engineer - Agricultural Engineering

Universidad Tecnologica De Panamá
03.2024 - Current

Technical Support Consultant

Alorica
12.2023 - 03.2024

High School Diploma -

Instituto America
01.2021 - 11.2023
Adrian Arturo SimpsonCustomer Service Agent ( Best Buy )