Camille V. Cuttino
Philadelphia
Summary
Experienced healthcare administration professional with over a decade of expertise in financial counseling, patient services, and customer support. Skilled in navigating complex insurance processes, communicating effectively with patients and healthcare providers, and supporting clinical teams for quality care delivery. Seeking a long-term position that promotes continuous learning, professional development, and high-quality service delivery.
Overview
16
16
years of professional experience
Work History
Financial Counselor
Children's Hospital of Philadelphia
11.2022 - Current
- Obtain authorizations for outpatient radiology services across various departments.
- Provide estimates and explain insurance coverage by maintaining extensive knowledge of health plans.
- Work independently and as part of a team to meet and exceed performance targets.
- Work on medical cases that are in pending status until cases are complete and works with clinical teams for additional clinical information.
- Complete Epic tools to create estimates for services
Financial Services Representative II
Penn Medicine
05.2020 - 11.2022
- Managed complex billing activities including payment posting, reconciliation, and deposits.
- Conducted in-person consultations with patients to explain financial responsibilities and coverage.
- Interpreted system-generated reports to address billing, payment, and collection issues.
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
New Patient Coordinator / Specialist
Penn Medicine
12.2016 - 05.2020
- Handled high-volume inbound calls for new patient intake in Pain Management and Orthopedics.
- Triaged calls based on patient needs and ensured timely registration and insurance verification.
- Supported administrative and clinical staff to optimize patient care and satisfaction.
- Increased office efficiency by creating clear communication channels between staff, patients, and healthcare providers.
Customer Service Specialist
American Red Cross
08.2014 - 11.2016
- Processed customer orders and inquiries in a cGMP-compliant environment.
- Coordinated with internal departments to resolve billing issues and address product questions.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Universal Member Service Representative
TruMark Financial Credit Union
11.2009 - 12.2014
- Delivered personalized member service on teller line and service platform.
- Promoted products/services through needs-based cross-selling.
- Represented the credit union at community outreach events.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
Education
Bachelor of Science - Health Science
Thomas Jefferson University
Philadelphia, PA12.2021
Associate of Science - Health Science
Bucks County Community College
Bristol, PA05.2018
Skills
- Insurance Verification CPT/ICD-10 Coding Epic EMR
- Medical Scheduling & Intake Patient Financial Counseling
- Financial counseling
- Skilled in Word, Excel, and Outlook applications
- Excellent Communication & Customer Service
- Leadership & Training cGMP Compliance Healthcare Billing
- Pain Management Admin Triaging Organizational Skills
Timeline
Financial Counselor
Children's Hospital of Philadelphia
11.2022 - Current
Financial Services Representative II
Penn Medicine
05.2020 - 11.2022
New Patient Coordinator / Specialist
Penn Medicine
12.2016 - 05.2020
Customer Service Specialist
American Red Cross
08.2014 - 11.2016
Universal Member Service Representative
TruMark Financial Credit Union
11.2009 - 12.2014
Associate of Science - Health Science
Bucks County Community College
Bachelor of Science - Health Science
Thomas Jefferson University
Similar Profiles
Kayla CamiscioliKayla Camiscioli
Registered Nurse, Neonatal/Infant Intensive Care at Children's Hospital of Philadelphia, CHOPRegistered Nurse, Neonatal/Infant Intensive Care at Children's Hospital of Philadelphia, CHOP
Amy Gray KellyAmy Gray Kelly
Clinical Nurse Expert at Children's Hospital of PhiladelphiaClinical Nurse Expert at Children's Hospital of Philadelphia
ISAIAH SAUNDERSISAIAH SAUNDERS
Lab Animal Caretaker, Floor Lead at Children's Hospital Of PhiladelphiaLab Animal Caretaker, Floor Lead at Children's Hospital Of Philadelphia
Aubrey WatkinsAubrey Watkins
Election Captain ( Pod Leader) at Working Families PartyElection Captain ( Pod Leader) at Working Families Party
Gabriella MystilGabriella Mystil
Babysitter at No Company InvolvedBabysitter at No Company Involved